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Issues around Galway at the moment

demanufactured · 2017-05-04 15:32:58

Hi, There seems to be an issue in the Galway area at the minute , calls are being routed randomly all over the place.. Our office (091 number) is receiving calls from callers looking for other offices , and some callers have gotten through and advise they had to try a few times as they were getting connected to random…

04-05-2017 3:32pm

#1

demanufactured

Closed Accounts Posts: 5,756 ✭✭✭

Join Date: March 2003

Posts: 5528

Hi,
There seems to be an issue in the Galway area at the minute , calls are being routed randomly all over the place..

Our office (091 number) is receiving calls from callers looking for other offices , and some callers have gotten through and advise they had to try a few times as they were getting connected to random people..

I tried our number 3 separate times , and got through to DID Electrical , Merlin Park Clinic and Galway clinic .
On the call where i reached Galway clinic, it didn't ring , someone answered immediately,and a call came through to our office from someone LOOKING for Galway Clinic.

Just an FYI

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Comments

#2 04-05-2017 3:58pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi demanufactured,

Thanks for getting in touch.

Unfortunately, we are experiencing issues at the minute and we are currently working to resolve them.

I am very sorry for any inconvenience caused.

Thanks,
Anna

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#3 05-05-2017 9:49am

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Any update on the issue? I was told by my account manager that the issue would be fixed yesterday evening, but it seems to be still happening this morning. I can't get in touch with him at the moment for an update. Is there any public feed for customers to check the status of this fault?

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#4 05-05-2017 1:11pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

I will query this with our technical support team and check for estimated time as to when it should be resolved.

I do apologise.

Thanks,
Anna

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