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Heatons - Return Policy

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  • 04-05-2017 2:12pm
    #1
    tommyhayes1989
    Registered Users Posts: 163 ✭✭


    Recently bought a jacket for €20, I took the tags off and I don't have the receipt. The jacket isn't right for me I was hoping to exchange it for another. Have I any hope in getting them to take it back? It is unused


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    #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    It's a simple 'change of mind', so it's up to the store. The easiest solution is to just ask them.


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    #3
    endofrainbow
    Registered Users Posts: 2,617 ✭✭✭endofrainbow


    Heatons are usually pretty good about refunds/exchanges


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    #4
    BeardySi
    Registered Users Posts: 1,706 ✭✭✭BeardySi


    No tags and no receipt? No chance.


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    #5
    Glencarraig
    Registered Users Posts: 1,447 ✭✭✭Glencarraig


    tommyhayes1989 wrote: »
    Recently bought a jacket for €20, I took the tags off and I don't have the receipt. The jacket isn't right for me I was hoping to exchange it for another. Have I any hope in getting them to take it back? It is unused

    Since Heatons have been taken over by Sports Direct they will not give a refund for anything other than manufacturing fault. They will give you a credit note but to be honest the amount of ****e they sell since the takeover you wouldnt really bother shopping there again.


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    #6
    con747
    Registered Users Posts: 5,968 ✭✭✭con747


    If you paid by credit or debit card that will suffice as proof of purchase which is all you need for that part, the tags should not be an issue as it is still in saleable condition.

    Don't expect anything from life, just be grateful to be alive.



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    #7
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    no entitlement although I wouldn't expect them to exchange something with tags removed though


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    #8
    coylemj
    Registered Users Posts: 25,361 ✭✭✭✭coylemj


    con747 wrote: »
    If you paid by credit or debit card that will suffice as proof of purchase which is all you need for that part, the tags should not be an issue as it is still in saleable condition.

    The store could validly make the case that getting the goods returned with no tags means it is not in a saleable condition.

    And 'proof of purchase' really only applies where you are asserting a legal right. In this case the OP doesn't have a (legal) leg to stand on and is relying on goodwill.


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    #9
    Xterminator
    Registered Users Posts: 4,722 ✭✭✭Xterminator


    HI OP

    To sum up, you have no entitlement to expect them to take it back. They are not obliged to.

    However you can ask them to take it back for store credit etc, and as a goodwill gesture they may oblige. Bringing proof of purchase as best you can helps because it proves you're not a shoplifter etc. to be honest shoplifters would know better than to remove the tags :)

    Asking nicely as the customer services desk would seem to be your best chance.


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