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whay say on 1890365365 que will take 10mins?

  • 28-04-2017 5:20pm
    #1
    seanin4711
    Registered Users, Registered Users 2 Posts: 3,202 ✭✭✭


    20mins later still nobody answering WTF???
    great customer service


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Call times would be predicted on the previous segment (30 mins) so if you call at the start of a "spike" the estimate will be wrong. Not unique to BOI. 


  • #3
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    seanin4711 wrote: »
    20mins later still nobody answering WTF???
    great customer service
    Good Morning seanin4771, 

    Thank you for getting in touch with us here today and I'm sorry to hear of the hold time you experienced. 

    We are aware that our contact center were experiencing a high volume of calls recently and apologies for any inconvenience. Please be assured that our reps always work as efficiently as possible to address each call and reduce the hold time for customers. As Ed E mentioned the hold time given on the phone can vary depending on unpredictable spikes. We appreciate your feedback on this and will ensure to pass it on to our team. 

    If you have an account specific query, you can also contact this team via the Service Desk on 365Online. If your query is of a general nature we maybe able to assist you here. 

    I hope this helps and thanks again,
    Elaine 


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