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Why won't BoI online accept an EBS BIC?

  • 28-04-2017 12:38pm
    #1
    JuliusCaesar
    Registered Users, Registered Users 2 Posts: 4,885 ✭✭✭


    Why can't I find the EBS BIC on your (chronic) BIC/IBAN finder, that won't find BICs? WHY oh WHY don't you have a helpline that I can phone? I can't wait the 9 hrs here or the 1-2 working days to respond to queries online.

    This is really bad customer service


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    JuliusCaesar wrote: »
    Why can't I find the EBS BIC on your (chronic) BIC/IBAN finder, that won't find BICs? WHY oh WHY don't you have a helpline that I can phone? I can't wait the 9 hrs here or the 1-2 working days to respond to queries online.

    This is really bad customer service
    Hi JuliusCaesar,


    Thanks for contacting us here on Boards.ie.


    You will need to contact EBS directly to get the details you need to use when adding EBS as a payee on your account.


    Thanks,

    Tara C 


  • #3
    Gaillimh1976
    Registered Users, Registered Users 2 Posts: 738 ✭✭✭Gaillimh1976


    JuliusCaesar wrote: »
    Why can't I find the EBS BIC on your (chronic) BIC/IBAN finder, that won't find BICs? WHY oh WHY don't you have a helpline that I can phone? I can't wait the 9 hrs here or the 1-2 working days to respond to queries online.

    This is really bad customer service
    EBSIIE2DSDD


  • #4
    JuliusCaesar
    Registered Users, Registered Users 2 Posts: 4,885 ✭✭✭JuliusCaesar


    Gaillimh1976 wrote: »
    JuliusCaesar wrote: »
    Why can't I find the EBS BIC on your (chronic) BIC/IBAN finder, that won't find BICs? WHY oh WHY don't you have a helpline that I can phone? I can't wait the 9 hrs here or the 1-2 working days to respond to queries online.

    This is really bad customer service
    EBSIIE2DSDD
    I HAVE the BIC. But when I enter it into the website, it comes up as 'not valid'.  I never said I didn't have it; of course I RANG EBS for it; I can phone EBS.  The title says it.


  • #5
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Morning, 

    I'm very sorry to hear that you're experiencing difficulty adding a payee.  We would first suggest to check the IBAN and BIC using this link. Once this has been confirmed, please remember when entering the IBAN and BIC that you'll need to omit any symbols or spaces. 

    If you're still unable to add the payee after this, you can send a secure message via the Service Desk or call BOI Direct on 0818 365 365 and a representative will be happy to assist you with this. 

    Thanks, 
    Elaine


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