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dispute with phone repair shop - what are my rights?

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  • 27-04-2017 2:14pm
    #1
    fifib
    Registered Users Posts: 1,463 ✭✭✭


    having a dispute with a phone repair shop. basically left in phone last year for screen repair and they ended up damaging another part of phone leaving the phone basically a paper weight. they said they would replace and to pick a phone, i did and now wont replace with phone i chose but want to give me a refurb/secondhand phone they sell in their shop. I havent even asked for the original money i spent for screen repair back though i havent been able to use phone since. who can i contact to check my rights on this? I was going to contact my solicitor but someone said the consumer agency will advise me? is this right?


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    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Last year?

    Small claims court would be the procedure here, but if you mention it to the shop they'll probably capitulate.


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    #3
    fifib
    Registered Users Posts: 1,463 ✭✭✭fifib


    yes this is going on since last september, crazy i know! sorry what do you mean by capitulate?


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    #4
    ronaneire
    Registered Users Posts: 1,698 ✭✭✭ronaneire


    fifib wrote: »
    what do you mean by capitulate?


    capitulate
    kəˈpɪtjʊleɪt/
    verb
    verb: capitulate; 3rd person present: capitulates; past tense: capitulated; past participle: capitulated; gerund or present participle: capitulating
    cease to resist an opponent or an unwelcome demand; yield.
    "the patriots had to capitulate to the enemy forces"
    synonyms:surrender, give in, yield, admit defeat, concede defeat, give up the struggle, submit, back down, climb down, give way, cave in, succumb, crumble, bow to someone/something; relent, acquiesce, accede, come to terms;
    be beaten, be overcome, be overwhelmed, fall;
    lay down one's arms, raise/show the white flag;
    informalthrow in the towel, throw in the sponge
    "by the end of the month, the rebels had been forced to capitulate"


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