Phone broken 15 months after buying

witnessmenow

Hey all,

I got my girlfriend a Nexus 5X directly from google in January 2016 and today it turned itself and is stuck in a bootloop and wont turn on.

It was running stock firmware and wasnt rooted. It seems to be a common issue online.

On their website I can't organise a return as it says I'm out of warranty, but am I right in saying that I should be covered under consumer rights, that 15 months would not be a reasonable lifespan for a €350 phone. Which exact consumer right does this fall under?

Thanks in Advance

njs030

Well you don't have a right to return it for a refund but they should repair or replace it, 15 months is quite a short time period.
Have a look at the consumer rights website.

beauf

Well known issue

https://arstechnica.com/tech-policy/2017/04/lg-bootloop-defect-lawsuit-expands-to-cover-g5-v20-and-nexus-5x-devices/

https://www.google.ie/search?q=Nexus+5x+Boot+loop&oq=Nexus+5x+Boot+loop&aqs=chrome..69i57.4927j0j7&sourceid=chrome&ie=UTF-8