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Phone broken 15 months after buying

  • 25-04-2017 10:04pm
    #1
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,264 ✭✭✭


    Hey all,

    I got my girlfriend a Nexus 5X directly from google in January 2016 and today it turned itself and is stuck in a bootloop and wont turn on.

    It was running stock firmware and wasnt rooted. It seems to be a common issue online.

    On their website I can't organise a return as it says I'm out of warranty, but am I right in saying that I should be covered under consumer rights, that 15 months would not be a reasonable lifespan for a €350 phone. Which exact consumer right does this fall under?

    Thanks in Advance


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