Computer what's?

Bredabe

So im working on absences for employees, its policy that absentees who submit a cert by scanning/messaging/post can be queried on which dr they saw the day they claim to see them. Odd I know as usually the named Dr would do, but not this time....(we are a multinational co and dont abide by irish rules on this)

Anyway one of our more absent employees was asked to furnish this info and refused saying she didn't remember as she was too sick, so HR asked her to call the dr and ask who she saw at each visit. Dr office said to the "patient" that they had no way of identifying which of the 4 dr's they have there this employee saw.

Im very familiar with accounting software/dbase software and cant see how they "cant give that info" to their patient. Anyone have any idea on how a practice can take money from a patient and not know which dr they had seen?.

biko

Not sure where this should go so will just leave it here in West for now OP.

When it comes to how various practices handle their patient records they might just vary from specialised software to MS Access or perhaps even Excel.

There should be a receipt handed over if she paid money for the visit.

In my opinion - she knows a doctor's note is needed and now she needs to sort it herself to get it for you. She can easily visit again and chat to the staff herself.

Bredabe

biko wrote: »

Not sure where this should go so will just leave it here in West for now OP.

When it comes to how various practices handle their patient records they might just vary from specialised software to MS Access or perhaps even Excel.

There should be a receipt handed over if she paid money for the visit.

In my opinion - she knows a doctor's note is needed and now she needs to sort it herself to get it for you. She can easily visit again and chat to the staff herself.

I put it here as its a galway dr and galway employee, I was hoping that maybe someone who visits dr's here would have a clue on this as I dont and feel she maybe trying to pull a stroke.

nuac

Most medical practices nowadays record patient details on computers.

Even a one-doctor practice will have locums who need to have quick reference.

Most prescriptions are now printed out, and obviously logged on system

muppetkiller

I would imagine discussing your workplaces private business on a public forum is recipe for disaster.

Bredabe

muppetkiller wrote: »

I would imagine discussing your workplaces private business on a public forum is recipe for disaster.

Thanks for the input, but I've not said anything that is outside the rules of confidentiality I would usually work under.

Mrs OBumble

OP, there's no reason why they cannot say which doctor she saw: if she filed a complaint against the doctor, they'd figure out which one it was from their records quickly enough.

But she might actually have to visit the doctor, rather than just call the reception to find out. The issue with a phone call is how do they know it's actually the patient, not someone else, on the phone.

OTOH, if you suspect that maybe she forged the note, then perhaps the doctor who owns the practise might like to know about that ...

Bredabe

Mrs OBumble wrote: »

OP, there's no reason why they cannot say which doctor she saw: if she filed a complaint against the doctor, they'd figure out which one it was from their records quickly enough.

But she might actually have to visit the doctor, rather than just call the reception to find out. The issue with a phone call is how do they know it's actually the patient, not someone else, on the phone.

OTOH, if you suspect that maybe she forged the note, then perhaps the doctor who owns the practise might like to know about that ...

Thanks, HR have taken over the issue now and I believe there is ructions between the three of them. Just glad im out of that. dont know how HR can put up with ppl pulling strokes like that on a regular basis.