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courior advise

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  • 24-04-2017 1:10pm
    #1
    maestroamado
    Registered Users Posts: 4,426 ✭✭✭


    I sent a parcel with parcel connect a few weeks ago.
    When i try to track their website will not accept the tracking number supplied when i sent the item.
    I telephoned their office this morning and the person i spoke to basically has no interest and said they had passed on to their international handler and i should contact the people i was returning the item to.
    Basically they are taking no responsibility for where my item went.

    Any advise.


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    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Parcel Motel do the same thing, returns are basically untracked and uninsured.


  • Options
    #3
    maestroamado
    Registered Users Posts: 4,426 ✭✭✭maestroamado


    I have to be fair about this as i have since discovered that there is what is called an International Handler and when the courior has don this their contract is complete. I assumed that i could track all the way until delivered back to Amazon.


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