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Difficulty getting update on line installation

steve22 · 2017-04-20 10:59:24

Hi, I signed up with EIR about two months ago for phone/broadband and I’m still awaiting installation. I’ve had two engineers call to the house with different reasons for not completing the installation and the latest was that a new line would be required. This was due to be installed by this time of the month. About 5…

20-04-2017 10:59am

#1

steve22

Registered Users, Registered Users 2 Posts: 137 ✭✭

Join Date: July 2006

Posts: 119

Hi, I signed up with EIR about two months ago for phone/broadband and I’m still awaiting installation. I’ve had two engineers call to the house with different reasons for not completing the installation and the latest was that a new line would be required. This was due to be installed by this time of the month.

About 5 weeks ago I received a call from EIR informing me of this and stating that it was with the contractors. I was given a contact number (01 766 2963) that doesn’t seem to get me through to anyone. I tried calling a few numbers today and also the webchat but nobody seems to be able to give me an update on what’s going on.

Can anyone here check this out for me or at least provide me with an accurate phone number for someone that might be able to help. If the installation is not going to be completed at all I’d rather know as opposed to just waiting around.

Thanks

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Comments

#2 20-04-2017 11:10am

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi steve22,

I'm very sorry to hear this.

Can you please PM me your account number and I will look into this for you?

Thanks,
Anna

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#3 20-04-2017 11:16am

steve22

Registered Users, Registered Users 2 Posts: 137 ✭✭

Join Date: July 2006

Posts: 119

Thanks Anna - PM on the way.

0
#4 20-04-2017 1:21pm

eir: Leanne

Closed Accounts Posts: 214 ✭✭

Join Date: March 2017

Posts: 214

Hi steve22,

I will pass this feedback onto Anna for you.

Thanks,
Leanne.

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#5 02-10-2017 1:58pm

newbraces

Registered Users, Registered Users 2 Posts: 48 ✭

Join Date: May 2016

Posts: 44

eir: Leanne wrote: »

Hi steve22,

I will pass this feedback onto Anna for you.

Thanks,
Leanne.

Hi, I've been trying to return a call to this number also (01 766 2963) and I'm getting an automated message? What number should I call? I'm currently on hold on the 1800 number for the past 20 minutes...

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#6 03-10-2017 10:19am

eir: Tracey

Closed Accounts Posts: 2,136 ✭✭✭

Join Date: September 2015

Posts: 2127

newbraces wrote: »

eir: Leanne wrote: »

Hi steve22,

I will pass this feedback onto Anna for you.

Thanks,
Leanne.

Hi, I've been trying to return a call to this number also (01 766 2963) and I'm getting an automated message? What number should I call? I'm currently on hold on the 1800 number for the past 20 minutes...

Hi newbraces,

Thanks for getting in touch with us today.

This number is the number the agent's dial from however you will get an automated message from it when you ring back. The best number for this team is 1800 303 733, they will assist you there.

Apologies for the delays you are experiencing in getting through, they can be busy at times.

Thanks

Tracey

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