Delivery tracking question

daraghwal

I know this says no delivery posts but I presume that applies to when the phone etc. was coming out. Ignore/delete if not allowed.

I ordered OnePlus Bullets V2 (White) last monday and I was given a tracking number for poczta polska. I am a bit worried that there hasn't been any update on the tracking information since Friday and it wasn't added to the An Post system with the tracking number either. I have contacted OnePlus and they said they will need to conduct a 5 day investigation before they can do anything. Does anyone here have any details of what way this works from here? Is there nothing unusual and the earphones will turn up tomorrow or the next day? Or should tracking details already be on the An Post system. My tracking number is in the standard RR*********PL form. I am just curious, were other people in this situation or are my earphones actually lost? I am really disappointed with OnePlus customer service the way they've been handling it. Nothing back from them apart from the need to conduct a 5 day investigation when I can see myself the tracking details have not been updated and look to be stuck like that. Does anyone know will this tracking number add more details to the polish tracking website, royal mail (en route to Ireland) webite, or the An Post website? Or is this actually normal? It would be great if someone had a tracking number they could share or details about what way the shipping worked when buying off OnePlus when they posted in this way instead of using a courier like UPS or DHL. I didn't pay for express shipping as it was €20!

The details on the polish tracking website are as follows:

Item registered 2017-04-11 12:38 PP DER Gorzów Wlkp.
Posted 2017-04-11 14:28 PP DER Gorzów Wlkp.
Package in transportation 2017-04-11 15:00
Package sent 2017-04-11 15:00 PP DER Gorzów Wlkp.
Item arrived 2017-04-11 18:56 WER Komorniki
Package sent 2017-04-11 20:17 WER Komorniki
Item arrived 2017-04-12 00:20 WER Warszawa
Sent from Poland 2017-04-14 04:30 WER Warszawa
That's the latest information I have. There have been no updates on the Polish Post, Royal Mail or An Post website. Should I be worried?

daraghwal

Items have been missing for a week now! Mod could you edit the name you changed this thread to OnePlus tracking question? It might bring other OnePlus users into it. Thanks

ED E

From that Friday to Sunday nothing moves in Poland, everyone goes home for that bank holiday and most shops are closed. That said you met the dispatch window so probably missed any delays.

PP are quite reliable, never super fast but not crap either.

An Post on the other hand have been horrendously slow for many of us of late. Mostly CN stuff but maybe its spread to inter EU mail too.
http://www.boards.ie/vbulletin/showthread.php?t=2057689533

Have a read of that, and install aftership/17 track on your phone so you get push updates.

daraghwal

ED E wrote: »

From that Friday to Sunday nothing moves in Poland, everyone goes home for that bank holiday and most shops are closed. That said you met the dispatch window so probably missed any delays.

PP are quite reliable, never super fast but not crap either.

An Post on the other hand have been horrendously slow for many of us of late. Mostly CN stuff but maybe its spread to inter EU mail too.
http://www.boards.ie/vbulletin/showthread.php?t=2057689533

Have a read of that, and install aftership/17 track on your phone so you get push updates.

Thanks for your reply. I didn't realise 17 track/aftership did push notifications. Any advantages of using one over the other? Do you get notifications for every movement even between couriers like PP and An Post and does it include movements from CN into the An Post network? I noticed they were particularly bad over the last few months. I ordered something on 4th Dec and it arrived 15th Feb!

Up to now I've been using a web alert app to notify me when the website changes.

Even if I did miss the window for the long weekend(I don't think I did, it says left poland early Friday morning), I doubt it would take 11 full working days to get to me from PP. OnePlus are investigating it but they told me to give them a week to investigate. Why they can't just send a replacement like any other company I don't know.

I don't think I've every had a delivery take this long from the EU so I'd say it's well and truly lost at this stage especially when it left Poland and didn't turn up in the An Post or Royal Mail systems. The details in the first post are the same now so tracking details haven't been updated in over a week at this stage!

Grassey

Try stick the tracking number into trackitonline.ru

Girl beside me in the office had a DHL tracking number that wasn't being recognised on their own site, yet this site could tell her it has just been delivered to our office and passed through 3 seperate post operaters. DHL - > someone -> an post

daraghwal

Grassey wrote: »

Try stick the tracking number into trackitonline.ru

Girl beside me in the office had a DHL tracking number that wasn't being recognised on their own site, yet this site could tell her it has just been delivered to our office and passed through 3 seperate post operaters. DHL - > someone -> an post

Thanks, but still doesn't come up anywhere other than leaving Poland like the oringial post.

ED E

Its in Ireland most likely, sitting in a cage in the DMC awaiting AP to process it.

daraghwal

Just accepted into DMC. Longest wait I've had for a package from EU!

daraghwal

Hi, If my item is in Dublin Mail Centre

ITEM HAS BEEN ACCEPTED DUBLIN MAIL CENTRE
DUBLIN 12 21-Apr-17 15:35

Will it be delivered to Waterford tomorrow or will it have to go to Portlaoise tomorrow and then onto Waterford on Tuesday?

ED E

Dublin, Athlone and Portlaoise are the three mail centres, it should be dispatched directly from Dublin to the delivery unit for your area is my understanding.

Has to arrive by about 6AM IME for a days run, so if a truck takes it tonight it'd be on the route tomorrow, otherwise tuesdays route.

karltimber

what website did you order the phone from ?

Thx

K

Atomic Pineapple

Just since this thread is here, I ordered a OnePlus One 3T (From the OnePlus Website) last Monday and the expected delivery time is end of day today. But the last update from DHL is from Saturday morning:

Departed Facility in GATWICK - UK GATWICK - UK 06:17

There's been no update since, is the DHL tracking accurate or is there a chance it might actually turn up today?

daraghwal

Atomic Pineapple wrote: »

Just since this thread is here, I ordered a OnePlus One 3T (From the OnePlus Website) last Monday and the expected delivery time is end of day today. But the last update from DHL is from Saturday morning:

Departed Facility in GATWICK - UK GATWICK - UK 06:17

There's been no update since, is the DHL tracking accurate or is there a chance it might actually turn up today?

Mine came by UPS so I can't help, but just if anyone is wondering my item came today. Went directly from Dublin Mail Centre to my local DSU.