Business vs Domestic issue

WYTAWillis

Before Irish Water I was billed as a commercial customer by the local county council because I have a few acres of land (even though I do not farm or run any kind of business and my consumption is only a fraction of the domestic allowance). When Irish Water arrived on the scene I was told I had to register with them because I have a house and therefore I am a Domestic customer. Fine, I registered and paid Irish Water. However the bills continued from the Council and when I queried it I was told you are still a Business customer and have to pay. Irish Water also say I have to pay and both play dumb about two authorities charging me for the same water supply. So I stopped paying until it was resolved.

Recently Irish Water took over the Business side from the Council, so now there is one authority involved and the buck passing can stop. I emailed Irish Water 2 weeks ago detailing the issue (and sent a follow up email a week ago) but no reply whatsoever - not even an acknowledgement of receipt.

I saw the response time on Boards is stated as 5 hours so let's see if I can get any answer here. I will provide account numbers etc. by PM.

Irish Water: Alex

Hi WYTAWillis,

Thanks for your query and we're sorry for any inconvenience this is causing you.

Please send us the following details via PM and we can investigate this further:

- Name;
- Address;
- Contact Number; and
- Confirmation that you are the account holder.

Kind regards,
Alex

WYTAWillis

I just PM'd you the details Alex, thanks for replying. I emailed all the info to business@water.ie on the 6th. April (and again on 13th Apr) if that helps.

Look forward to your reply.

Irish Water: Alex

Hi WYTAWillis,

You're welcome and a member of our team has responded to you via PM.

Just to make you aware that we are currently receiving a high volume of Business-related Billing queries and we apologise for any inconvenience this may have caused you.

Thanks,
Alex