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Last Week's Top Five Queries (Week Ending 10.04.2017 - 16.04.2017)

  • 14-04-2017 1:49pm
    #1
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭


    1. Our water supply is making my family sick and causing rashes on our skin. We’ve started using bottled water and now our symptoms have stopped. Can this be looked into? 

    Thanks for your message and we're sorry to read that you're experiencing this.

    To investigate this further, please send us the following details via PM:

    - Name;
    - Address; and
    - Contact number.

    2. I’m selling my property and need a statement confirming I have no outstanding charges. How do I request this?

    Thanks for your message.

    Please send us a PM with the following details and we can look into this for you:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    3. I am planning to build a house and looking to connect the property to the public water mains and sewer. Can you provide the location and levels of the pipework in the area? 

    Please see wtr.ie/Connections for more information on applying for water and wastewater connections to homes and businesses throughout Ireland.

    As part of Irish Water's process, we would recommend that customers contact the Planning department within their Local Authority, as they would be able to provide further details on the location and levels of the domestic pipework that would enter a property within a certain area.

    If you would like us to contact the relevant department for this information, on your behalf, would you mind sending us a PM with the following details:

    - Name;
    - Location of the proposed property; and
    - Contact number.

    4. We are building a new home in East Cork and have applied for a water connection. Could you advise of the connection rates (work costs) for my area? 

    Please send us the following details via PM and we can look into this further for you:

    - Your name;
    - Address of the property for which you've applied;
    - Contact number and;
    - Any reference numbers you may have received while making your application.

    5. My mother is a retired land owner and receiving bills for 40-year-old supply pipes, that are not fit for purpose, to her house and the neighbour’s land. The County Council have advised to contact you, can you help?

    If the pipes supplying the property and any surrounding land are not part of the public network, this would not be Irish Water's responsibility. However, if they are connected to the public water mains and you are experiencing frequent water supply/quality issues, we can investigate the public water mains.

    If the supply pipe is not connected to the public water mains, we would advise that you liaise with the landowner of the neighbouring property and/or the Planning Department of your Local Authority, to determine who is responsible for the supply pipe. Generally, supply pipes/service connections are the responsibility of the homeowner. Irish Water is solely responsible for the maintenance of the public water and wastewater infrastructure.

    Please see here for more details on pipe maintenance responsibility.

    We hope this helps. If you have any additional information that you would like to provide, feel free to send us a PM and we can follow up on this.


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