AVG unauthorised transaction

Kate253

I was checking my credit card account and noticed a transaction of 78.99 to AVG. I didn't buy any anti virus last week but may have done in the past. On a cursory Google I read that it's possible to have an automatic renewal but I don't rem ever setting this up nor spending so much on anti virus as I don't normally spend more than 30 odd euro / year.

Is the above possible? Thanks. Just seeking experiences before contacting AVG. It was via PayPal so was v surprised I could have a rolling subscription like that.

Maidhci

As far as I know, if you take out an AV licence, there is an automatic renewal presumption attached to that licence and it is a matter for you to access your account and uncheck the relevant box in the renewal options section. I presume this is what happened in your case? I consider this practice totally inappropriate as very often, AV companies attract customers with discounted introductary offers for Y1, but upon renewal this reverts to a totally inflated amount. You have the option of contacting the AV company for a refund within 30 days (I think) from date of renewal transaction. From their perspective, I guess that if 25% of customers failed to exercise their rights, it forms a handy revenue stream!

Kate253

Maidhci wrote: »

As far as I know, if you take out an AV licence, there is an automatic renewal presumption attached to that licence and it is a matter for you to access your account and uncheck the relevant box in the renewal options section. I presume this is what happened in your case? I consider this practice totally inappropriate as very often, AV companies attract customers with discounted introductary offers for Y1, but upon renewal this reverts to a totally inflated amount. You have the option of contacting the AV company for a refund within 30 days (I think) from date of renewal transaction. From their perspective, I guess that if 25% of customers failed to exercise their rights, it forms a handy revenue stream!

Looks like this is what happened. Annoying.

Kate253

Omg. I don't use AVG . It's Avast! Credit card cancelled.

ItHurtsWhenIP

Kate253 wrote: »

Omg. I don't use AVG . It's Avast! Credit card cancelled.

That was a bit of a drastic reaction. :eek:

All you need to do is get the credit card issuer to instigate a chargeback and then cancel the direct debit authority from Avast on your account. :rolleyes:

Spear

ItHurtsWhenIP wrote: »

That was a bit of a drastic reaction. :eek:

All you need to do is get the credit card issuer to instigate a chargeback and then cancel the direct debit authority from Avast on your account. :rolleyes:

Does she not mean the charge was for AVG, except that's not the software she uses, which is Avast, meaning her card is compromised?

ED E

Are you sure AVG stands for AVG Security? Irish banks tend to give pretty obscure payee references.

Kate253

Spear wrote: »

Does he not mean the charge was for AVG, except that's not the software he uses, which is Avast, meaning his card is compromised?

Yes. Thank you.

Kate253

ED E wrote: »

Are you sure AVG stands for AVG Security? Irish banks tend to give pretty obscure payee references.

Well it was 78.99 which would be a steep fee or charge but when I rang bank they did not fess up to it being the bank but recommended cancelling the card. I wasn't going to argue.

Spear

Kate253 wrote: »

Yes. Thank you.

And that should been her, not he, didn't read the username too closely.