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Customs charge on $21?

  • 12-04-2017 1:58pm
    #1
    Peig Sayers
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭


    Hi, I bought some glasses from the U.S. It was buy one get one free. I also got a free case and free shipping. My total was $21.21.

    When the parcel was delivered last week I had to pay €15.49 in duty at the door. :mad:

    On the customs declaration they had one pair of glasses priced at $14.95 and one case with glasses at $24.95 - total $39.90.

    My gripe is that I did not pay this price, I only paid $21.21 because of the special offer. At this price I should have been exempt from duty.

    I did contact the company and asked them to refund the customs charge but got nowhere.

    Is there any point in appealing to An Post? I have the payment receipt and e-mails.


Comments

  • #2
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Yes I would, maybe send a mail to (Revenue Dublin Mail Centre) dmc@revenue.ie they will let you know how to proceed, they will ask you to provide proof of what you paid, maybe Paypal receipt or copy of invoice.


  • #3
    Peig Sayers
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭Peig Sayers


    That's great, thanks!

    I didn't want to let it go. If I'd known they would have put down the full customs value rather than the amount paid, I wouldn't have bought them.


  • #4
    [Deleted User]
    Posts: 2,799 ✭✭✭ [Deleted User]


    I do some work with the customs. Charges are based on the value, not of necessary what you paid - so free things have a duty value. Shipping as an example, has a value for duty.


  • #5
    Peig Sayers
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭Peig Sayers


    The parcel was sent via The Netherlands but the value was in $.


  • #6
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    If it had been sorted in advance of the COD payment I suspect you might have gotten somewhere, now though I suspect it'll be difficult.


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  • #7
    Peig Sayers
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭Peig Sayers


    ED E wrote: »
    If it had been sorted in advance of the COD payment I suspect you might have gotten somewhere, now though I suspect it'll be difficult.

    I contacted Revenue and i just got an email from them to say they will refund me €8! Better than a kick in the arse!


  • #8
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Peig Sayers wrote: »
    I contacted Revenue and i just got an email from them to say they will refund me €8! Better than a kick in the arse!


    Now you should contact Anpost to ask for the €7 admin fee refunded too as they charge that for collecting the €8 for revenue.


  • #9
    Peig Sayers
    Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭Peig Sayers


    nava wrote: »
    Now you should contact Anpost to ask for the €7 admin fee refunded too as they charge that for collecting the €8 for revenue.

    Thanks, I think I'll do that so! :D


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