NCT Bul@shi@

waylander2002

I brought my car in for its NCT on 10/4/17 it was a honda accord,(serviced 3 days b4 by a main dealer) passed all except dip light was out of alignment,ok I can live with this , even thought I think the 28 euro retest is overcharging,(the bulb had been put in by a main dealer who I took it back to after the test) what really annoyed me was a 131 white audi in front of me failed (did it really fail or was in not put through the system)because tyres were installed incorrectly but they were called outside away from everyone else and told to go across the road and have them refitted, now was this car checked that tyres were all properly aligned when it came back and retested NO, I had been talking to the lady who owned it had been chatting to me in the waiting room before hand and came back to tell me what happened,it clearly states in the NCT book page 14 that if a car has incorrectly installed tyres its a fail,in the mean time a different lady in and said my car is done,the nct guy became confused and didnt know what she was talking about,she had confused him with the actual representive who she had been dealing with, her car had needed a bulb and she also had been told to go away and replace the bulb and come back???? so whats going on here?? is it who you know or is there some back hander system? I failed because of a bulb out of alignment and says on sheet its a safety problem but 4 tyres installed the wrong way is not or a bulb not installed at all? Any way I intend to go further and report this and get some feedback, both ladies in question were quite well to do the audi owner was with her mother who had bought it for her as a present and the bulb owner was driving a high spec jeep

me_irl

Did you appeal this at the time at the center?

Or...

https://www.ncts.ie/1118

Customer Service

If you are unhappy with any aspect of the National Car Testing Service and wish to make a complaint then please contact our Customer Service team for a customer complaints form.

Phone: 014135994 (Monday - Friday: 9am - 4pm)

Fax: 014135996

E-mail: info@ncts.ie

eringobragh

Yours is €28 because they need to use the beam setter again, been there sucks but thats the reason.

The other reasons could be visual fails i.e no retest fee so back bulb,etc would be as well as tyres the wrong way round. tester takes a look and sees the change and prints cert

jca

If it's a dip bulb that's out or misaligned a retest is required, any other bulb, brake light, sidelights etc are just a visual to receive your cert. In the case of the 131 Audi it looks like it was fitted with directional tyres which were put on incorrectly by the tyre fitter, again that's only a visual to pass as the alignment test has already been done.

punisher5112

Tyres are a visual just like indicator and rear bulbs and so on.

As above your has to go back into the car test lane whereas visual is done outside in the car park.

CiniO

Is it just me, or is OP's post really hard to read due to lack/inappropriate punctuation?

I read it twice, and I think I still don't know the story...

Anyway - as other posters have said, front dipped bulb is a fail that requires rebooking, and retest fee of €28.
Any other bulb or tyres can be checked without rebooking as they are just visual free retest.

waylander2002

offered a complaint form

zilog_jones

Your retest requires test equipment, theirs are visual inspections - hence why you have to pay and they don't. The NCT manual is here: https://www.ncts.ie/media/1004/nct-manual-july-2014.pdf

dogmatix

CiniO wrote: »

Is it just me, or is OP's post really hard to read due to lack/inappropriate punctuation?

I read it twice, and I think I still don't know the story...

Anyway - as other posters have said, front dipped bulb is a fail that requires rebooking, and retest fee of €28.
Any other bulb or tyres can be checked without rebooking as they are just visual free retest.

Agreed - a few full stops would have helped with legibility. Regarding the lights, it will be the OP against the NCT and the NCT will always win.

punisher5112

The dipped beam was out for test so I don't understand what he is trying to appeal for and also the points of using other peoples cars isn't a case as the issues you mentioned are visual and no equipment needed as tyre rotation was most likely wrong way and as tyre was already inspected.

If you like you could go and see would dealers where you got car serviced and bulb changed look after the cost or some of it as a good will gesture.

jca

dogmatix wrote: »

Agreed - a few full stops would have helped with legibility. Regarding the lights, it will be the OP against the NCT and the NCT will always win.

It isn't a case of the op versus the Nct, it's clearly visual versus paid for retest, unfortunately in the op's case he has to pay the retest fee.

waylander2002

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waylander2002

in no part of the post was appeals wrote in, its a complaint that different people are treated differently, page 14 of the book clearly states that incorrectly installed tyres is a fail

jca

waylander2002 wrote: »

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Why are you bothering? Your car failed on a misaligned dip beam which requires the use of the beam setter in the Nct centre thus attracting the required retest fee. The other two vehicles (which aren't any of your business to be frank) required visual inspection and because no Nct equipment is required to satisfy the tester, no fee is required.

punisher5112

waylander2002 wrote: »

in no part of the post was appeals wrote in, its a complaint that different people are treated differently, page 14 of the book clearly states that incorrectly installed tyres is a fail

And they did fail but not under thread dept or conditions of tyres.

Tyres were legal but wrong way around I gather.

So still don't see what your complaining about.

H3llR4iser

Yeah, but directional tires can be checked for correct "fitting" visually; They're either installed the right way or not, a NCT guy comes out, looks at them and says "yes" or "no"; The car doesn't need to go back in the testing lane.

The lights alignment needs to be checked with an instrument, the car needs to go back in the testing lane, hence the re-test charge.

You have zero basis for an appeal, honestly, they followed procedure on your car; You're basically trying to complain about some strange notion of "favouritism", which by the way didn't actually happen since, on top of that, you seem to confuse "FAIL" with "ADVISORY".

ohnonotgmail

waylander2002 wrote: »

in no part of the post was appeals wrote in, its a complaint that different people are treated differently, page 14 of the book clearly states that incorrectly installed tyres is a fail

and as others have said the retest is a visual only which does not have a fee.

waylander2002

when a tyre is taken off or moved it needs to be rebalanced. Is that not so? that is not a visual inspection. A colleague of mine failed on a number plate light. This is about the same treatment for everyone, seems like alot of advocates for NCT here. And its not 28 euros to check a bulb. And why the lady was called outside away from the rest of the waiting people? smells a bit for me.

waylander2002

reason for failure
Any tyre fitted in the incorrect direction (directional
tyres) or wrong side out (asymmetrical tyres)

Tigger

waylander2002 wrote: »

when a tyre is taken off or moved it needs to be rebalanced. Is that not so? that is not a visual inspection. A colleague of mine failed on a number plate light. This is about the same treatment for everyone, seems like alot of advocates for NCT here. And its not 28 euros to check a bulb. And why the lady was called outside away from the rest of the waiting people? smells a bit for me.

They don't check balancing in the test
If all four tyres or two tyres on one axel were both fitted wrong it's a simple wheel swap left - right
In the case of asymmetrical the tyres would need to be reversed but they would be balancesmd and balancing is not in the test

Visual retest is free
Your lights were out of alignment and so needed a lane test

Cheensbo

They don't check for balancing on the nct.

You failed on an item that required equipment to re-test. So they charged you for the use of it.

Other folk failed on an item that did not require equipment to re-test so they didn't pay.


The only bullshít is your complaint.. to use your own words..

ohnonotgmail

waylander2002 wrote: »

when a tyre is taken off or moved it needs to be rebalanced. Is that not so? that is not a visual inspection. A colleague of mine failed on a number plate light. This is about the same treatment for everyone, seems like alot of advocates for NCT here. And its not 28 euros to check a bulb. And why the lady was called outside away from the rest of the waiting people? smells a bit for me.

Is the reg plate light not a Pass Advisory or has that changed since the 2014 version of the NCT manual?

magentis

waylander2002 wrote: »

reason for failure
Any tyre fitted in the incorrect direction (directional
tyres) or wrong side out (asymmetrical tyres)

Yes,
That audi did fail its test.The owner would have been given a sheet listing the reason.

The use of a test lane is not required to check the direction indicators on the tyres,its just a visual.

Your car on the other hand has misaligned headlights,a lane has to be used to check it has been corrected.

That is why you have to pay to have it checked.

H3llR4iser

waylander2002 wrote: »

when a tyre is taken off or moved it needs to be rebalanced. Is that not so? that is not a visual inspection. A colleague of mine failed on a number plate light. This is about the same treatment for everyone, seems like alot of advocates for NCT here. And its not 28 euros to check a bulb. And why the lady was called outside away from the rest of the waiting people? smells a bit for me.

Doesn't necessarily need to be rebalanced; "Fitted the wrong way" can mean the left wheel was on the right and vice-versa. Quite literally, one can do the "swapping" by himself/herself if they have a spare wheel:

Lift right side, take wheel off, put spare, lower to the ground;
Lift left side, take wheel off, put wheel that was on the right, lower;
Lift right side, take spare off, put wheel that was on the left on, lower;

Repeat for the other hand of the car.

The lady was called outside as it's procedure; I had a tail light literally fail on the way to the centre years ago; They did the same (tail lights don't have alignments) - called me, said there was a fail with the nearside tail light, told me it was a visual inspection and if I could get it fixed straight away, I could just call back to them and have them check it. I carried a spare bulb, replaced it, the guy came out, marked it as a PASS and had the cert within 10 minutes.

The NCT has a TONNE of issues, but this certainly ain't one!

bennya

Had a fail refusal on a side light bulb on the wife's car last month, which genuinely had failed on the way to the centre

Went up the road to the nearest filling station and bought a new bulb, fitted it myself, and had a cert in my hands 15 minutes later after a visual inspection.

They're not all bad.

Edit: snap

challengemaster

waylander2002 wrote: »

I brought my car in for its NCT on 10/4/17 it was a honda accord,(serviced 3 days b4 by a main dealer)

That's nice.

passed all except dip light was out of alignment,ok I can live with this , even thought I think the 28 euro retest is overcharging,(the bulb had been put in by a main dealer who I took it back to after the test)

28 Euro retest is because it requires the use of the test lane + equipment to check the alignment again, preventing another car from being tested during that time. And if the main dealer misaligned them, tbh I'd be asking them to pay the retest fee.

what really annoyed me was a 131 white audi in front of me failed (did it really fail or was in not put through the system)because tyres were installed incorrectly

Well you've just posted giving the exact reason it would fail as

reason for failure
Any tyre fitted in the incorrect direction (directional
tyres) or wrong side out (asymmetrical tyres)

so why are you coming up with some conspiracy theory that it didn't fail?

but they were called outside away from everyone else and told to go across the road and have them refitted

Perhaps, just maybe, the tester wanted to show the owner of the car VISUALLY what was wrong so they could get it fixed? Or maybe point them in the direction of the tyre centre across the road?

now was this car checked that tyres were all properly aligned when it came back and retested NO,

Because it was already done. Wheel alignment based on suspension components doesn't change when you remove a wheel and put it back on.

I had been talking to the lady who owned it had been chatting to me in the waiting room before hand and came back to tell me what happened,it clearly states in the NCT book page 14 that if a car has incorrectly installed tyres its a fail

And it did fail. And then the fail got fixed and they visually reinspected it and issued a pass cert. What's so hard to comprehend there? Why must there be some conspiracy theory?

,in the mean time a different lady in and said my car is done,<irrelevant nonsense>, her car had needed a bulb and she also had been told to go away and replace the bulb and come back???? so whats going on here??

The same as with any visual retest? You go fix the problem, bring it back and have it looked at. If the centre isn't exceptionally busy, they will try accomodate people and do the visual retests if they can come back within a short amount of time. It saves everyone time in the end.

is it who you know or is there some back hander system?

No, you just clearly haven't a clue what constitutes a visual retest item or one which requires the use of test equipment.

I failed because of a bulb out of alignment and says on sheet its a safety problem but 4 tyres installed the wrong way is not or a bulb not installed at all?

You're great at making stuff up. If it wasn't a problem why would they have been told to come back for a visual retest?

Any way I intend to go further and report this and get some feedback, both ladies in question were quite well to do the audi owner was with her mother who had bought it for her as a present and the bulb owner was driving a high spec jeep

What the fúck has the audi being a present to anyone got to do with the NCT?

waylander2002 wrote: »

when a tyre is taken off or moved it needs to be rebalanced. Is that not so?

It is, but tyre balancing is done when the wheel is off the vehicle. Have you ever witnessed the NCT lads strip all 4 wheels off a vehicle to test their balancing? No? Because it's not tested. You seem to have access to the handbook there, why not read what is and isn't tested before spouting more nonsense?

They just wanted to visually check the tyres were put on the correct way.

that is not a visual inspection.

It's not any inspection because they don't test it.

This is about the same treatment for everyone, seems like alot of advocates for NCT here. And its not 28 euros to check a bulb.

Everyone is treated the same. If you have a fail requiring a visual retest - it's free. If it requires the use of testing equipment - its €28.

CiniO

waylander2002 wrote: »

in no part of the post was appeals wrote in, its a complaint that different people are treated differently, page 14 of the book clearly states that incorrectly installed tyres is a fail

And you're saying that they didn't fail her car?
If they didn't fail it, they would issue her with NCT cert.
From your description it seems they didn't issue her that, but instead asked her to have the tyres amended and come back.
Is that right?

demanufactured

CiniO wrote: »

Is it just me, or is OP's post really hard to read due to lack/inappropriate punctuation?

I read it twice, and I think I still don't know the story...

Yep

punisher5112

My head hurts.

Op has been advised and still thinks we all love the nct.

It is a test which for what is checked is reasonable and for only a safety point of view it is a great system.

Good luck with your complaint as you would be better off sending a $ to happy dude he will fix everything.

mickrock

CiniO wrote: »

Is it just me, or is OP's post really hard to read due to lack/inappropriate punctuation?

I read it twice, and I think I still don't know the story...

The OP reads like an extract from Ulysses.

goz83

CiniO wrote: »

Is it just me, or is OP's post really hard to read due to lack/inappropriate punctuation?

I read it twice, and I think I still don't know the story...

The nct people won't understand the complaint either.

mullingar

Jesus Christ OP, get over it.

You failed on an item that needed to use test equipment. Its well known that any retest that needs to use test equipment/test lane is charged €28, even if its a 30 second test.

All others drivers cars failed were just visuals, which are FREE to recheck.

biko

and we're done


OP, next time please consider how your post will read to others on phones and separate the text into paragraphs, use punctuation etc.