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Cex problems

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  • 07-04-2017 8:42am
    #1
    Jamesmarto09
    Registered Users Posts: 4 ✭


    Hi all I recently ordered persona 5 from cex online and when it arrived there was no disk only the package is there anything I can to to get either my money back or the disk sent to me? All help is appreciated


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    #2
    Wheety
    Registered Users Posts: 5,510 ✭✭✭Wheety


    Have you contacted CEX?


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    #3
    Jamesmarto09
    Registered Users Posts: 4 ✭Jamesmarto09


    Yes but so far they have not answered back I think the game was delivered from the tallaght store


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    #4
    Nailz
    Registered Users Posts: 7,688 ✭✭✭Nailz


    Have you checked behind that manual inside the case? Sometime they put the disks in a plastic sleeve and tuck it into/behind the manual on the left side of the case.


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    #5
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    You should be able to contact them and they will sort you out fast. I ordered a game at Christmas and another one arrived, contacted them online and they sorted out within next postal window.


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    #6
    Jamesmarto09
    Registered Users Posts: 4 ✭Jamesmarto09


    The box is completely empty and I've tried contacting them by phone but it won't go through


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    #7
    Nailz
    Registered Users Posts: 7,688 ✭✭✭Nailz


    Jamesmarto09 wrote: »
    The box is completely empty and I've tried contacting them by phone but it won't go through
    I remember reaching out to them before and it's never goes through. They obviously intentionally make it a pain to get talking to them. Given that they deal in secondhand consumer electronics I can imagine that don't want to deal with the heat they get off people.

    Drop them an email and if they don't answer keep doing it. If you're somewhere where you can call into one of their bricks and mortar shops you should take the empty case with you, and all relevant paperwork (i.e. order confirmation, delivery docket, etc.) and tell them what happened. If the shop themselves don't sort you they should have a direct line into the CeX head office who should take care of it from there.

    I'm not saying they will, but if the people in the shop do try to fob you off to email/call their support/HQ then let them know the difficulties you've been having doing so and request they make such a call for you while you're there.


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    #8
    nix
    Registered Users Posts: 4,909 ✭✭✭nix


    Why would you pay €65 for a second hand game you can get for brand new for €60 or less? :confused:


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    #9
    Zillah
    Registered Users Posts: 17,371 ✭✭✭✭Zillah


    How did you pay? If they are not being responsive tell them if they do not resolve this you will report them to your bank for fraud and request that they reverse the charge.


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    #10
    maximoose
    Registered Users Posts: 9,196 ✭✭✭maximoose


    nix wrote: »
    Why would you pay €65 for a second hand game you can get for brand new for €60 or less? :confused:

    He may have been using up vouchers

    The phoneline just gives you the email address and then cuts you off, get emailing or into the store asap!

    wecare@webuy.com


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    #11
    Retr0gamer
    Moderators, Category Moderators, Computer Games Moderators Posts: 50,868 CMod ✭✭✭✭Retr0gamer


    I'd maybe also contact them through social media. A public tweet can usually get theyre attention better than a email.
    Untitled Image




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