MacBook pro frozen screen

jimbooth

I was updating software on my MacBook pro ( long overdue ) and while it was installing new software it froze, it shows the Apple logo in the centre with a progress bar which is stuck about 90% of the way all day.
Any help ? Tried powering down and restarting but no difference.

loconnor1001

Try reset SMC and NVRAM:

https://support.apple.com/en-ie/HT201295
https://support.apple.com/en-ie/HT204063

If that doesn't work you'll probably need to load into recovery and do a SW reinstall.

jimbooth

Instructions in second link have restarted the install so fingers x , thanks

jimbooth

:mad: still freezing at the same point on install progress, I can't access anything else so I reckon into compub tomorrow :-( , thanks for the help
This is all I'm getting .

loconnor1001

You could try reinstalling from recovery mode.

Power it down, start it up and then hold down cmd + R til you get the apple symbol.

Once in recovery choose option 2 from the menu - Reinstall OS

loconnor1001

https://support.apple.com/en-ie/HT201314

jimbooth

loconnor1001 wrote: »

You could try reinstalling from recovery mode.

Power it down, start it up and then hold down cmd + R til you get the apple symbol.

Once in recovery choose option 2 from the menu - Reinstall OS

No joy, still goes straight to progress bar as in pic :-(

loconnor1001

Does it go into recovery?

rosmoke

With DiskWarrior make a bootable recovery stick.
After you boot with that stick, you can repair the partition, it takes around 2-3 minutes.
I have the same problem every now and then because I dual boot and the partitions are quite fragile.

Do that and you're gonna thank me later.
Goodluck

jimbooth

It went to recovery but no joy on os reinstall, just doing a restore from external drive for now. I'm not very techie, kept meaning to update it all but my missus kept filling it up with files and pics ! I think it might be better for m to take it to compu B , let the experts sort it out .