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MacBook pro frozen screen

  • 04-04-2017 8:56pm
    #1
    jimbooth
    Registered Users, Registered Users 2 Posts: 335 ✭✭


    I was updating software on my MacBook pro ( long overdue ) and while it was installing new software it froze, it shows the Apple logo in the centre with a progress bar which is stuck about 90% of the way all day.
    Any help ? Tried powering down and restarting but no difference.


Comments

  • #2
    loconnor1001
    Registered Users, Registered Users 2 Posts: 323 ✭✭loconnor1001


    Try reset SMC and NVRAM:

    https://support.apple.com/en-ie/HT201295
    https://support.apple.com/en-ie/HT204063

    If that doesn't work you'll probably need to load into recovery and do a SW reinstall.


  • #3
    jimbooth
    Registered Users, Registered Users 2 Posts: 335 ✭✭jimbooth


    Instructions in second link have restarted the install so fingers x , thanks


  • #4
    jimbooth
    Registered Users, Registered Users 2 Posts: 335 ✭✭jimbooth


    :mad: still freezing at the same point on install progress, I can't access anything else so I reckon into compub tomorrow :-( , thanks for the help
    This is all I'm getting .


  • #5
    loconnor1001
    Registered Users, Registered Users 2 Posts: 323 ✭✭loconnor1001


    You could try reinstalling from recovery mode.

    Power it down, start it up and then hold down cmd + R til you get the apple symbol.

    Once in recovery choose option 2 from the menu - Reinstall OS


  • #6
    loconnor1001
    Registered Users, Registered Users 2 Posts: 323 ✭✭loconnor1001


    https://support.apple.com/en-ie/HT201314


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  • #7
    jimbooth
    Registered Users, Registered Users 2 Posts: 335 ✭✭jimbooth


    loconnor1001 wrote: »
    You could try reinstalling from recovery mode.

    Power it down, start it up and then hold down cmd + R til you get the apple symbol.

    Once in recovery choose option 2 from the menu - Reinstall OS
    No joy, still goes straight to progress bar as in pic :-(


  • #8
    loconnor1001
    Registered Users, Registered Users 2 Posts: 323 ✭✭loconnor1001


    Does it go into recovery?


  • #9
    rosmoke
    Registered Users, Registered Users 2 Posts: 417 ✭✭rosmoke


    With DiskWarrior make a bootable recovery stick.
    After you boot with that stick, you can repair the partition, it takes around 2-3 minutes.
    I have the same problem every now and then because I dual boot and the partitions are quite fragile.

    Do that and you're gonna thank me later.
    Goodluck


  • #10
    jimbooth
    Registered Users, Registered Users 2 Posts: 335 ✭✭jimbooth


    It went to recovery but no joy on os reinstall, just doing a restore from external drive for now. I'm not very techie, kept meaning to update it all but my missus kept filling it up with files and pics ! I think it might be better for m to take it to compu B , let the experts sort it out .


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