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Fixed IP Merry go round

  • 03-04-2017 2:14pm
    #1
    Dulchie
    Registered Users, Registered Users 2 Posts: 209 ✭✭


    I am trying to sort out a fixed ip problem Every since we were "upgraded" to the F2000 out fixed IP is not fixed and is likely to change each time the router is rebooted.

    I was given the number 1800 715 920 by technical support as a particular department which dealt with the provision of fixed ip's


    However they say that they are a sales department and can not help and redirect me to technical support.  Is there a current number for fixed ip queries and if so what ?


Comments

  • #2
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi Dulchie, 

    Thanks for getting in touch with us today.  

    I would recommend contacting technical support for a fixed ip query. You can contact them directly on 1890260260 or freephone 1901 and you would be put through to an agent who would be happy to help. 

    I do apologise for any inconvenience caused.


    Thanks,
    Leanne.


  • #3
    Dulchie
    Registered Users, Registered Users 2 Posts: 209 ✭✭Dulchie


    eir: Leanne wrote: »
    Hi Dulchie, 

    Thanks for getting in touch with us today.  

    I would recommend contacting technical support for a fixed ip query. You can contact them directly on 1890260260 or freephone 1901 and you would be put through to an agent who would be happy to help. 

    I do apologise for any inconvenience caused.


    Thanks,
    Leanne.
    Hi Leanne,
    That is exactly what I did in the first place they gave me the number 1800 715 920 which they said was a special department which dealt with fixed ip's then the "not fixed ip department" gave me the 189260260 number !


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm afraid it would only be our technical support team that would deal with this query as our eir net department are only for sales.

    I do apologise.

    Thanks,
    Anna.


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