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Best way to build new bundle?

  • 02-04-2017 6:08pm
    #1
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,084 ✭✭✭


    Hi, 

    Hopefully this makes sense :) 

    I am a Eir customer, my current 18 month contract is about 11 in and it includes normal broadband (up to 5mb/s), a mobile (unlimited 15gb option), and the normal phone line rental. It is about €115 per month. 

    The new fiber extreme has just gone live at my house so I am looking to upgrade. When I try to do this online I am not sure how to approach building the bundle.  

    I would like fiber 1000mbs, mobile Unlimited 15gb, (I no longer need the phone line so i was selecting the broadband only option) and I want to add the TV.

    Fiber, TV and no land line are all fine, the issue pops up with the mobile, the only options seem to be to buy a new phone or get a new sim. I hit a wall when I try to get past the mobile details as it asks for the provider but Eir isn't listed. This just seems to be people who want to move a number to Eir, but I already have it. 

    I want to keep it part of the bundle to benefit from the bundle discount. 


Comments

  • #2
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi Grumpypants,

    Thank you for getting in touch with us. 

    I would recommend contacting our sales department on 1800 503 303 and where an agent will be happy to process this order for you. I do apologise for the inconvenience as I cannot place the order from here. 

    Thanks, 
    Leanne.


  • #3
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,084 ✭✭✭Grumpypants


    No inconvenience at all Leanne, thanks for the reply.

    Tried calling them and was told that Fiber won't be available until the 3rd May and I have to wait until then and call back to get a appointment??? Which is weird as the website says it is now available at my house, and there are signs all over the village saying it is available now.


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I do apologise.

    I'm afraid, even if fibre is live in your area there are different factors as to why it may not be on your line just yet.

    I would recommend getting back in contact in May and we can look into this again.

    Sorry for the inconvenience,
    Anna.


  • #5
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,084 ✭✭✭Grumpypants


    Got on to chat today and they were able to complete the order :) Just waiting for the follow up install date. 


  • #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm delighted to hear this :D

    Please feel free top get back in touch to let us know how you got on.

    Thanks,
    Anna


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