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Eircom.net/Microsoft Outlook email problems

  • 31-03-2017 3:41pm
    #1
    Trish56
    Registered Users, Registered Users 2 Posts: 1,256 ✭✭✭


    Hope someone can help. I use Microsoft Outlook with Eircom.net email address. I am having problems sending emails to Hotmail.com and Live.co.uk recipients as the are not receiving my emails. I get no error/non delivery messages - I am only aware when I am contacted by the person to say they received no email from me.

    I spent an hour speaking to an Eircom rep and confirmed I have all the correct mail server settings. I am receiving all emails including one from Hotmail.com and Live.co.uk.

    I have phone and broadband with Eircom and Eircom says it's not their problem.

    Any advice would be appreciated


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Sounds like Outlook.Com/Live.com/HotMail being their usual **** selves. Lots of forum operators have problems with them dumping registration mail etc.

    If the eir server had nowhere to deliver it to you'd get a MailerDaemon response indicating such. Eir are sending it but Microsoft are blocking it.


    I'd politely suggest moving email address. Having your email provider be your ISP is a very old way of doing things and @eircom.net will eventually be killed off.


  • #3
    Trish56
    Registered Users, Registered Users 2 Posts: 1,256 ✭✭✭Trish56


    Thanks ED E,
    I've since found out that I am blacklisted by RATS DYNA and SPAMHAUS ZEN.
    Can anyone advise how I can get delisted. I've spent the last few days googling my problem and found the answer on 'boards' re blacklisting and how to check.

    Hopefully 'boards' can help me get delisted. I was on to support desk at Eircom and they informed me they can't help!!


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Did you check your IP or the email address itself? Your IP will always be blacked as its dynamic but that wont matter as Eir send on your behalf.

    If the address is blacked there'll be a desk in Eir that have to put in a request to Spamhaus to have it cleared. Ensure your password hasnt been compromised.


  • #5
    plodder
    Registered Users, Registered Users 2 Posts: 7,557 ✭✭✭plodder


    Have you got decent virus protection? It's easy for an email address to become blacklisted if you have malware or a virus that is sending out buckets of spam.

    The problem with getting removed from the black lists in that situation is you could find yourself back on it again, and harder to get delisted the next time.


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