Independent garage broke part?

Eoinbmw

Quick one!
Had my car in to have 4 shocks and springs fitted!
2 rears no problem 2 fronts where a mare due to a pinch bolt being seized on both hub assemblys!
Long story short one hub developed a hairline crack from the attempted removal of pinch bolt!
Car now needs new hub assembly so is it my bill to pay?
Should i just suck it up or try negotiate a fair deal?

Cee-Jay-Cee

I'd try and negotiate a 50/50 deal as it would probably have happened no matter where you brought the car to get the work done. Is a new hub expensive?

Atlantic Dawn

What kind of cost would you be talking about to replace it? Hard to know really, on one hand they should factor in to their charges a % to accommodate when things go wrong to covers these unexpected costs, on the other hand if they are doing the job at a reasonable price to start with these things happen in a number of cases no matter who tries to take them off.

Eoinbmw

I supplied the suspension kit so it was just a labour rate!
The labour hours have run on due to this and the part is 160ish plus vat new !
Id be happy to pay part just would not be happy with extra labour charge!

Bigus

It's really not their fault.

If this is a common problem on this model a main dealer would insist on 2 new hubs as standard part of replacing front shocks.

eurokev

It's your cost surely. The hub broke because of a fault with your car. It didn't break because of any negligence, but as a direct result of a fault.

Eoinbmw

One for the "Chalk it down to experience" book so ha ha!
Pain inthe knackers all the same!

quadrifoglio verde

Eoinbmw wrote: »

One for the "Chalk it down to experience" book so ha ha!
Pain inthe knackers all the same!

I'd still ask them would they meet you halfway.
Nothing lost by trying