Fastway

Ave Sodalis

I had a delivery from Littlewoods yesterday. As normal, it wasn't delivered to the house but to a petrol station. They also delivered my brother's parcel there (which needed to be signed for) without telling me. Alas, this is a never ending argument with the couriers. He even lied on the phone and told me it was only a small box I had waiting for me. It wasn't. I barely got it squeezed into my small car and needed help from the poor petrol station attendant to get it there.

Anyway, my biggest issue with it is that my grandparent's house phone number is on the box along with mine. Given that the courier company assumed I would take my brother's parcel, I can only guess that it was them that put my grandparents number on the box. I did not give that number and I have no idea where they got it and why they thought it would be okay to use it. My grandparents live in their own house. Any delivery has nothing to do with them. I don't know if the number was rang or not but I would imagine they would have been left very confused if it had been.

Are they allowed to do this? Is there any way to make sure this doesn't happen again? I don't want all the people in the area being rung because I have a parcel, and I don't want to know nor would I care if another person in the area has a delivery. It was luckily my grandparents this time, but there's another family in the area with the same surname who I don't know well enough to talk to. It would be very odd to have to tell them they have a delivery because a courier company assumes they can use whatever number they want. I can't guarantee they would tell me either.

Riesen_Meal

I used to deal with them in an old job of mine, they are all contracted lads who only get paid when they drop, hence they want to drop anywhere they can if they can get away with it, in the rare exception they can be really good but unfortunately that's a rare enough occasion in my experience...

If your stuff really matters and you can avoid the hassle of using them for a few extra quid maybe seek alternative arrangements and see how you fare out with them...

Ave Sodalis

I would ordinarily but some online stores insist on using them. Out of all the deliveries we've ever had, 3 came to the door. Two of them were willingly. The third I didn't give any choice to as I had no way to get to the places he wanted to leave them and I needed what was in the parcel. But it was a long argument and he got quite angry with me and fired the parcel through the door when he got here.

But this new thing of adding whatever numbers they want onto boxes is concerning.

Miaireland

Was your grandparents number printed or handwritten on the parcel? Normally it would be littlewoods rather than the courier would add the number.

seamie78

I got two parcels from them recently both of which contained electronic equipment and were marked fragile and to be signed for, they were both thrown over a 7 foot gate and visible from the road, no attempt to contact me despite having phone number. I have received stuff from several other couriers who all had the decency to contact if I wasn't there and was able to get them to drop it into a neighbours. Terrible service I thought

Ave Sodalis

Miaireland wrote:

Was your grandparents number printed or handwritten on the parcel? Normally it would be littlewoods rather than the courier would add the number.

It was hand written. My number was on the delivery information printed sheet. Their number was written with marker on a bit of paper cellotaped on, and they had my number again on a torn off bit of a notebook cellotaped under that

ED E

http://www.boards.ie/vbulletin/showthread.php?t=2057723125

Have a read of that.


Any retailer that uses fastway I don't use. Make that clear to customer care too. Only way uit gets sorted as they undercut the rest but provide a disservice.

Ave Sodalis

ED E wrote: »

http://www.boards.ie/vbulletin/showthread.php?t=2057723125

Have a read of that.


Any retailer that uses fastway I don't use. Make that clear to customer care too. Only way uit gets sorted as they undercut the rest but provide a disservice.

So basically, they're awful to work with and awful to work for

Miaireland

Miaireland wrote:

Was your grandparents number printed or handwritten on the parcel? Normally it would be littlewoods rather than the courier would add the number.

That is crazy. I would be furious.

my3cents

I would guess mainly with stuff from Amazon I get at least a dozen deliveries through Fastway a year may be more. In the last 2 years I haven't been asked to sign for one of them.

I thought perhaps the items didn't require a signature but I checked with a local retailer who gets daily deliveries through Fastway and it turns out the driver just signs for stuff himself to save time.

Phaedrus1

Fastway will break your heart. Totally unreliable and unfit for purpose. I'm waiting on a package for a fortnight, getting no answrs, and will NEVER use Fastway again.

gercoral

was expecting a parcel yesterday..never came.
low and behold i check the tracking number and it was in fact delivered! but they never told me, never rang, never called. this is the message i got:

"We delivered a parcel which we were authorised to deliver without capturing a signature by leaving it in a safe delivery location"

well no, i ahvent received it, nor did i tell you to sign for it and as for the "safe location"..I can't fcking find it anywhere. tried calling and they are closed for lunch.

DHL are prob amongst the best.

ClonNGB

Second time inrecent weeks where Fastway (Fastbuck) did not deliver a parcel and used the 'couldnt phone the customer' ruse. I am writing to the company using them as a business party and telling them I will no longer do business with them while they choose these chancers.

etselbbuns

I ordered something from Amazon. It was shipped Wednesday and delivered to door on Friday by Fastway.
Very happy with that service.

DeiseDoll

Just emailed them to complain about 2 clearly and correctly addressed packages left right in front of my neighbour's house and in plain sight of the street! 1st delivery I was at home at the time, second delivery I was out. My postcode and phone number was on both packages. I'll update if I get a reply.

amtc

Me too. I was home and just got a missed delivery that it was left outside my neighbours (who were out). No doorbell rung. So why wasn't it left outside mine? You have to climb two sets of external stairs to get to my neighbours whom I have never met.

DeiseDoll

Update: I got a 1 sentence apology in an email from Fastway:

"Sincere apologies I will ensure the driver is spoken to on the matter and it will not happen again going forward

regards"


Hopefully this will sort the problem out as my neighbours aren't very pleasant and were quite annoyed about my stuff being dumped outside their home.

Redo91

Fastway are beyond useless. They have one job as a courier and they can't even do that right.

my3cents

DeiseDoll wrote: »

Update: I got a 1 sentence apology in an email from Fastway:

"Sincere apologies I will ensure the driver is spoken to on the matter and it will not happen again going forward

regards"


Hopefully this will sort the problem out as my neighbours aren't very pleasant and were quite annoyed about my stuff being dumped outside their home.

Anyone saying "going forward" instead of "in future" is not to be trusted.