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Final Bill / Credit Refund

  • 29-03-2017 4:35pm
    #1
    CAF303
    Registered Users, Registered Users 2 Posts: 79 ✭✭


    Hello Eir.

    I just received my final bill. I am [font=arial, sans-serif]€[/font]50+ in credit.

    How do I claim that back.

    Thanks in advance.

    Phyllis.


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Phyllis,

    Thanks for getting in touch.

    If you contact our customer care team on 1901 they will be able to arrange a refund for you for the credit on your account.

    Thanks,
    Anna.


  • #3
    CAF303
    Registered Users, Registered Users 2 Posts: 79 ✭✭CAF303


    eir: Anna wrote: »
    Hi Phyllis,

    Thanks for getting in touch.

    If you contact our customer care team on 1901 they will be able to arrange a refund for you for the credit on your account.

    Thanks,
    Anna.
    Hello Anna.

    Sorry for the delay in responding, I did what you said and I got a cheque (refund) in the post about a week later. When I called, the lady said it may take up to 60 days, but it was sorted within a week. 

    Thank you.

    Regards
    Phyllis

    (Via CAF303)


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Thanks for getting back in touch.

    This process can take up to 60 days, however, it may be issued sooner.

    I'm delighted to hear you have received this.

    Please let us know if you have any further queries.

    Thanks,
    Anna


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