Cannot submit a reading online

NeitherJohn

Hi there

Received an estimated gas bill this morning that i like to correct. I tried submitting a reading online but it's giving me this message. Thanks 

[font=StRyde-Medium, Arial, "Arial Narrow", sans-serif]We're sorry you cannot submit a reading[/font]
[font=Helvetica, Arial, "Arial Narrow", sans-serif]No meter reading is present for this account.[/font]

Electric Ireland: Una

NeitherJohn wrote: »

Hi there

Received an estimated gas bill this morning that i like to correct. I tried submitting a reading online but it's giving me this message. Thanks 

[font=StRyde-Medium, Arial,]We're sorry you cannot submit a reading[/font]
[font=Helvetica, Arial,]No meter reading is present for this account.[/font]

Hi NeitherJohn,

We are sorry about the inconvenience - we think it may have been due to a system error earlier.

If you are still experiencing it, please private message us the meter-reading and the relevant Electric Ireland account number, name and address.

We will assist you as soon as possible.

Kind regards,
Una

NeitherJohn

PM sent

NeitherJohn

Never mind! Had another look there and it let me put in the correct reading this time.

Thanks

John

Electric Ireland: Una

Hi again John,

Thank you for letting us know - we are glad to read that the error has been corrected.

If you have any further queries, please let us know.

Kind regards,
Una

NeitherJohn

Electric Ireland: Una wrote: »

Hi again John,

Thank you for letting us know - we are glad to read that the error has been corrected.

If you have any further queries, please let us know.

Kind regards,
Una

I was able to type in the reading but it doesn't seem to have added to the meter reading history.

Electric Ireland: Una

Hi again John,

We can look into that for you.

I have sent you a private message now.

Best regards,
Una