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Denon av2300

  • 29-03-2017 8:51am
    #1
    clintondaly
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭


    Hi Guys

    Having had the AV2300 for about 2 months now,I have noticed that occasionally after I turn on tv etc. that after a couple of minutes I lose my picture and the screen turns to snow.
    I have to remove the HDMI cable from the telly and plug it back in which activates the picture again,this didn't happen prior to getting  the receiver.
    Have you had any reports of this ?
    Software is up to date etc.

    Clinton


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    clintondaly wrote: »
    Hi Guys

    Having had the AV2300 for about 2 months now,I have noticed that occasionally after I turn on tv etc. that after a couple of minutes I lose my picture and the screen turns to snow.
    I have to remove the HDMI cable from the telly and plug it back in which activates the picture again,this didn't happen prior to getting  the receiver.
    Have you had any reports of this ?
    Software is up to date etc.

    Clinton

    Hey Clintondaly.

    Hmmmmm.... Not an issue I've came up against with the 2300 unfortunately.

    There are a few checks I can get you to do so we can try and confirm the problem.

    Do you know if this happens on all HDMI inputs on the receiver?

    What type of HDMI cable are you using and would you have another you could try?

    Have you tried a different HDMI input on the TV?

    What sources are connected to the amp?

    Let me know and we will get this sorted as soon as possible for you.


  • #3
    clintondaly
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clintondaly


    Richersounds.ie: Kenny wrote: »
    clintondaly wrote: »
    Hi Guys

    Having had the AV2300 for about 2 months now,I have noticed that occasionally after I turn on tv etc. that after a couple of minutes I lose my picture and the screen turns to snow.
    I have to remove the HDMI cable from the telly and plug it back in which activates the picture again,this didn't happen prior to getting  the receiver.
    Have you had any reports of this ?
    Software is up to date etc.

    Clinton

    Hey Clintondaly.

    Hmmmmm.... Not an issue I've came up against with the 2300 unfortunately.

    There are a few checks I can get you to do so we can try and confirm the problem.

    Do you know if this happens on all HDMI inputs on the receiver?

    What type of HDMI cable are you using and would you have another you could try?

    Have you tried a different HDMI input on the TV?

    What sources are connected to the amp?

    Let me know and we will get this sorted as soon as possible for you.
    Hey

    Out of the country at the moment but will go through the questions you have asked above when i get home tomorrow night and let you know.

    Clinton 


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    clintondaly wrote: »
    Richersounds.ie: Kenny wrote: »
    clintondaly wrote: »
    Hi Guys

    Having had the AV2300 for about 2 months now,I have noticed that occasionally after I turn on tv etc. that after a couple of minutes I lose my picture and the screen turns to snow.
    I have to remove the HDMI cable from the telly and plug it back in which activates the picture again,this didn't happen prior to getting  the receiver.
    Have you had any reports of this ?
    Software is up to date etc.

    Clinton

    Hey Clintondaly.

    Hmmmmm.... Not an issue I've came up against with the 2300 unfortunately.

    There are a few checks I can get you to do so we can try and confirm the problem.

    Do you know if this happens on all HDMI inputs on the receiver?

    What type of HDMI cable are you using and would you have another you could try?

    Have you tried a different HDMI input on the TV?

    What sources are connected to the amp?

    Let me know and we will get this sorted as soon as possible for you.
    Hey

    Out of the country at the moment but will go through the questions you have asked above when i get home tomorrow night and let you know.

    Clinton 
    No problem at all Clinton.

    Once you've had a test at it let me know and we'll go from there.


  • #5
    clintondaly
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clintondaly


    Richersounds.ie: Kenny wrote: »
    clintondaly wrote: »
    Richersounds.ie: Kenny wrote: »
    clintondaly wrote: »
    Hi Guys

    Having had the AV2300 for about 2 months now,I have noticed that occasionally after I turn on tv etc. that after a couple of minutes I lose my picture and the screen turns to snow.
    I have to remove the HDMI cable from the telly and plug it back in which activates the picture again,this didn't happen prior to getting  the receiver.
    Have you had any reports of this ?
    Software is up to date etc.

    Clinton

    Hey Clintondaly.

    Hmmmmm.... Not an issue I've came up against with the 2300 unfortunately.

    There are a few checks I can get you to do so we can try and confirm the problem.

    Do you know if this happens on all HDMI inputs on the receiver?

    What type of HDMI cable are you using and would you have another you could try?

    Have you tried a different HDMI input on the TV?

    What sources are connected to the amp?

    Let me know and we will get this sorted as soon as possible for you.
    Hey

    Out of the country at the moment but will go through the questions you have asked above when i get home tomorrow night and let you know.

    Clinton 
    No problem at all Clinton.

    Once you've had a test at it let me know and we'll go from there.
    Hey guys

    Swapped out the HDMI cable from receiver to TV and all seems ok at the moment,fingers crossed


  • #6
    Richersounds.ie: John
    Company Representative Posts: 9,510 ✭✭✭Richersounds.ie: John


    Good news..

    you may also want to have a look at your HDMI CEC settings on the TV and amp as you may be switching inputs unintentionally - but all good at the moment if the issue appears to be resolved at the mo..

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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  • #7
    clintondaly
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clintondaly


    Richersounds.ie: John wrote: »
    Good news..

    you may also want to have a look at your HDMI CEC settings on the TV and amp as you may be switching inputs unintentionally - but all good at the moment if the issue appears to be resolved at the mo..

    ATVB,

    John Mc & Crew
    I turned of the CEC control as part of my trouble shooting 


  • #8
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    clintondaly wrote: »
    Richersounds.ie: John wrote: »
    Good news..

    you may also want to have a look at your HDMI CEC settings on the TV and amp as you may be switching inputs unintentionally - but all good at the moment if the issue appears to be resolved at the mo..

    ATVB,

    John Mc & Crew
    I turned of the CEC control as part of my trouble shooting 
    No problem, keep us posted if you have any other issues with the unit!


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