Servicing - Who do you use?

Gumbo

Got my Inspection 2 done on Friday in a well known Nissan dealer in Dublin 15.

Collecting he car I was told I needs 2 Tyres. I said are you sure as I put 4 new ones on 2 weeks ago. They checked the system, ohh sorry it's just one as there's a nail in the side wall. I said fair enough but I haven't been able to find the nail as of yet.

They then told me my Tyres are impacting my range as they are not LRR (Low Rolling Reaiatance). This is fair enough, I'm new to EV's so maybe there is a real life difference.

They told me my wipers were shot and I should replace them. I think they are fine, no squeaks, no bad contact patches etc

They then said they carried out a full vehicle and light check. Funny they didn't mention that 2 front fogs are not working as I haven't put the new bulbs in yet which leads me to believe that they didn't check at all.

They then said that I should replace my pollen filter, I said hang on here, you are just after charging me for it and it was part of this service! A mechanic had to fit it in the car park.

They then couldn't issue me with a correct receipt. Only a pro forma invoice with big bold lettering stating that this is a quote and by no means proof that the work was carried out!

Then, to top it all off, the service invoice states t received an oil and oil filter change This seemly cannot be removed from the service entry on their system!

Left me in no doubt that I will not be using them again which is a shame as they are close to me.

I won't name them unless a mod specifically says it's ok.

unkel

There is only one Nissan dealer in D15

Autochange

Just service it yourself next time. Maybe keep away from the box that says high voltage!!

Gumbo

Autochange wrote: »

Just service it yourself next time. Maybe keep away from the box that says high voltage!!

Have done in all my previous ICE cars and still docin the E60 but this one is still under warranty so I'll get the yearly inspections done to keep,that happy.

goz83

Complete Cowboys! I would have had the manager out on that. Full light check and yet they don't notice that the fog bulbs are missing!!! Sounds to me like they didn't look at the car at all.

n97 mini

unkel wrote: »

There is only one Nissan dealer in D15

Two: Hutton & Meade and Windsor Clonee.

Gumbo

n97 mini wrote: »

Two: Hutton & Meade and Windsor Clonee.

Touché, let's just say I didn't venture to a Clonee

BoatMad

personably The service costs are a joke, I was charged 129 for a " second service " , nothing was changed , absolutely nothing , They checked the tyres , said my brake fluid and pollen filter were OK. 129 for pluging a computer in and giving me a unreadable black and white printout on a printer with low ink of a report designed to be in colour !


Seriusly Nissan needs to kick some ar$e here

DrPhilG

I paid £135 in Derry for a second service. Changed very little and didn't give me the usual battery report either. That said they did discover an issue with the front brake pads which they contacted Nissan about and organised a repair under warranty.

Gumbo

BoatMad wrote: »

personably The service costs are a joke, I was charged 129 for a " second service " , nothing was changed , absolutely nothing , They checked the tyres , said my brake fluid and pollen filter were OK. 129 for pluging a computer in and giving me a unreadable black and white printout on a printer with low ink of a report designed to be in colour !


Seriusly Nissan needs to kick some ar$e here

I paid €139 for the second inspection but I got brake fluid change and pollen filter change.

They did mention that I need front discs and pads (which I knew and discussed on here previously) but why on earth wait till the payment to tell me. Any good sales man would have called me and asked would I like them done there and then, I had to beat a price for the work out of them (just to compare against my Indy).

goz83

kceire wrote: »

Touché, let's just say I didn't venture to a Clonee

Ouch

n97 mini

kceire wrote: »

Touché, let's just say I didn't venture to a Clonee

Nearest one to me that I haven't been to yet.

ELM327

Good to know. I have just booked my leaf in for a service - the first with me as owner - to the Clonee place.

unkel

n97 mini wrote: »

Two: Hutton & Meade and Windsor Clonee.

According to their website, the address of Windsor Clonee is:

Main St, Loughsallagh, Clonee, Co. Meath


Not in D15, in fact not in Dublin at all

k123456

To keep the car under warranty, we have to service the leaf every 12 mths or 10,000 KM, I open to correction on this 

My question is if Nissan during their annual service deem an item needs to be replaced , pollen filter , tyres , wipers etc .  If I elect to change these myself or somewhere else, could this affect the warranty

unkel

No, it would be illegal if Nissan wouldn't honour your warranty because of that. Do keep a record and all receipts of all servicing you're having done outside the dealer network though.

Gumbo

unkel wrote: »

No, it would be illegal if Nissan wouldn't honour your warranty because of that. Do keep a record and all receipts of all servicing you're having done outside the dealer network though.

+1

I keep everything in a plastic folder. If buying service parts, I tend to stick to the trusted like mister auto or micksgarage as at least they are a recognised company with certification to sell the parts. I wouldn't buy from eBay.

eBay is fine for other parts or if out of warranty imo.

KCross

k123456 wrote: »

To keep the car under warranty, we have to service the leaf every 12 mths or 10,000 KM, I open to correction on this 

I believe for the Leaf its 12 mths or 30,000 KM, whichever comes first.

goz83

kceire wrote: »

+1

I keep everything in a plastic folder. If buying service parts, I tend to stick to the trusted like mister auto or micksgarage as at least they are a recognised company with certification to sell the parts. I wouldn't buy from eBay.

eBay is fine for other parts or if out of warranty imo.

Excluding Cree lights of course

Gumbo

goz83 wrote: »

Excluding Cree lights of course

Yes anything like this are classed as perishable parts, so they can be changed at will.

BoatMad

k123456 wrote: »

To keep the car under warranty, we have to service the leaf every 12 mths or 10,000 KM, I open to correction on this 

My question is if Nissan during their annual service deem an item needs to be replaced , pollen filter , tyres , wipers etc .  If I elect to change these myself or somewhere else, could this affect the warranty

No the service interval is one year or 30,000 km

corks finest

kceire wrote: »

Got my Inspection 2 done on Friday in a well known Nissan dealer in Dublin 15.

Collecting he car I was told I needs 2 Tyres. I said are you sure as I put 4 new ones on 2 weeks ago. They checked the system, ohh sorry it's just one as there's a nail in the side wall. I said fair enough but I haven't been able to find the nail as of yet.

They then told me my Tyres are impacting my range as they are not LRR (Low Rolling Reaiatance). This is fair enough, I'm new to EV's so maybe there is a real life difference.

They told me my wipers were shot and I should replace them. I think they are fine, no squeaks, no bad contact patches etc

They then said they carried out a full vehicle and light check. Funny they didn't mention that 2 front fogs are not working as I haven't put the new bulbs in yet which leads me to believe that they didn't check at all.

They then said that I should replace my pollen filter, I said hang on here, you are just after charging me for it and it was part of this service! A mechanic had to fit it in the car park.

They then couldn't issue me with a correct receipt. Only a pro forma invoice with big bold lettering stating that this is a quote and by no means proof that the work was carried out!

Then, to top it all off, the service invoice states t received an oil and oil filter change This seemly cannot be removed from the service entry on their system!

Left me in no doubt that I will not be using them again which is a shame as they are close to me.

I won't name them unless a mod specifically says it's ok.

Grow a pair,if u can back it up,name,and shame, night save some op money

Gumbo

corks finest wrote: »

Grow a pair,if u can back it up,name,and shame, night save some op money

Cop on.
You cannot name anyone in any forum on boards so I suggest you read up on that.

Also, I AM THE BLOODY OP!!!!