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Difficulties accessing email account

Bicycle · 2017-03-23 09:02:56

I am having significant difficulties opening my eir email account for the last week or so. It takes about 10 attempts to open it. Which is not acceptable. I have deleted a lot of emails and I have changed my password but the issue continues. This is what I am getting (I have removed my email address and password from…

23-03-2017 9:02am

#1

Bicycle

Registered Users, Registered Users 2 Posts: 798 ✭✭✭

Join Date: August 2009

Posts: 702

I am having significant difficulties opening my eir email account for the last week or so. It takes about 10 attempts to open it. Which is not acceptable.

I have deleted a lot of emails and I have changed my password but the issue continues. This is what I am getting (I have removed my email address and password from this). I've had my eir account since 1994 or 1995. And the current issues are a total pain, because my eircom email address is my main one.

Can you tell me how to deal with this issue or else how to put a permanent redirect to my gmail account please.

[font=eir-medium-web, "Arial Medium"]Log in not found[/font]
The username or password you entered has not been recognised. Forgotten your password?

[font=GT-Walsheim-Regular, Arial]

Regularly changing your password helps keep your account secure. Click here to change your password now

[/font]
[font=eir-medium-web, "Arial Medium"]webmail login[/font]
[font=eir-medium-web, "Arial Medium"]eircom is now eir. Our name has changed but your email account details have not.[/font]

Username:
Password:Forgot or change your password

Login using basic version

Issue with Webmail on eir.ie 26/11/2016

0

Comments

#2 23-03-2017 12:36pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi Bicycle,

I am very sorry to hear this.

I would recommend getting in contact with our technical support team on 1890 260 260 or freephone 1901 and they can assist you with any eircom.net issues.

Thanks,
Anna.

0