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Delting messages from landline

sammyjo90 · 2017-03-22 11:26:58

Hi there, Can Eir remotely delete old voicemails from the voicemail service? My father has a really old message that is a ridiculously long pocket dial. It goes on for at least 5 mins (we don't actually know how long it is) and we can't delete it until you get to the end of it. I'm just wondering if you can clear the…

22-03-2017 11:26am

#1

sammyjo90

Registered Users, Registered Users 2 Posts: 13,190 ✭✭✭✭

Join Date: June 2013

Posts: 13152

Hi there,
Can Eir remotely delete old voicemails from the voicemail service? My father has a really old message that is a ridiculously long pocket dial. It goes on for at least 5 mins (we don't actually know how long it is) and we can't delete it until you get to the end of it.
I'm just wondering if you can clear the memory on his voicemail service so it's not there anymore? It's annoying a very old man :pac:

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Comments

#2 22-03-2017 3:06pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi sammyjo90,

Thanks for getting in touch with us.

Is the voicemail for his landline or his mobile?

If it is in relation to his landline, if he gets in contact with our support team on freephone 1901 they can reset the voicemail and that will remove all messages saved.

If it is in relation to his mobile, if he gets in contact with our eMobile team on 1800 690 000 they will be able to reset the voicemail.

If you have any further queries feel free to contact us.

Thanks,
Anna.

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#3 22-03-2017 3:14pm

sammyjo90

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It's landline.
Thanks

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#4 22-03-2017 3:30pm

eir: Anna

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No problem

Please feel free to get in touch if you have any further queries.

Thanks,
Anna.

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#5 22-05-2017 10:06am

sammyjo90

Registered Users, Registered Users 2 Posts: 13,190 ✭✭✭✭

Join Date: June 2013

Posts: 13152

Hi there,
Can you tell me how to talk to an actual person when I ring 1901 from the landline?
I tried every sequence of numbers to get passed the automated stuff but cannot figure out what category this would fall under.
Thanks.

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#6 22-05-2017 11:15am

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

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If you contact 1901 and when prompted, enter the landline number in question and the select the number for customer care.

Let me know how you get on with this.

Thanks,
Anna

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#7 22-05-2017 11:30am

sammyjo90

Registered Users, Registered Users 2 Posts: 13,190 ✭✭✭✭

Join Date: June 2013

Posts: 13152

When u ring 1901 from the landline you get ask to press a number for what ever category if it's a fault.. something to do with a bill....moving etc...
There is no option to input my number straight away

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#8 22-05-2017 11:38am

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

The 1st option asked should be for your phone number, if it does not ask for this and gives you an options list for billing, faults, etc. please press option 2 for faults and this department will be able to reset the mailbox erasing all voice messages.

Thanks,
Anna

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