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Virgin Media Phone Line & House Alarm issue

  • 21-03-2017 10:00pm
    #1
    Eire girl
    Registered Users, Registered Users 2 Posts: 49 ✭


    We have recently moved to Virgin & discovered that we'll have a problem with our house alarm, as it's a wired one & needs a phone line to call us if it goes off.
    As the Virgin broadband & phone don't need a line they've said that we'd need another phone line to be able to use the alarm - at a cost of €11.50 per month.
    We only moved because the package price was better but it won't be worthwhile if we have to pay this. Running the landline through our mobiles isn't an option either as we'd have to get the alarm turned into a wireless one which we don't want to do.
    Is there any way around this?
    Apparently it's just a case of Virgin activating the second port & us plugging it in. I wasn't made aware that this would be an issue when we signed up.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Eire girl wrote: »
    As the Virgin broadband & phone don't need a line they've said that we'd need another phone line to be able to use the alarm - at a cost of €11.50 per month.

    Virgin charge €6 standalone fee or €5 for phone, you only need a single line to use the alarm, split it with a Y if needed.


  • #3
    pm.
    Registered Users, Registered Users 2 Posts: 2,147 ✭✭✭pm.


    ED E wrote: »
    Virgin charge €6 standalone fee or €5 for phone, you only need a single line to use the alarm, split it with a Y if needed.

    That's what I have done and it works perfect


  • #4
    Alun
    Registered Users, Registered Users 2 Posts: 21,499 ✭✭✭✭Alun


    ED E wrote: »
    Virgin charge €6 standalone fee or €5 for phone, you only need a single line to use the alarm, split it with a Y if needed.
    The correct way, to prevent a phone being off hook stopping the alarm panel from dialling out, is to loop the incoming phone line through the alarm panel and back out again to the phone(s). This allows the alarm panel to "seize" the line on activation and prevent this from happening.


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