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Vodafone Contract for Broadband Home

  • 21-03-2017 11:01AM
    #1
    daidaisequel
    Registered Users, Registered Users 2 Posts: 7 ✭


    Hi all,

    Just a small issue at the moment that I was hoping for someone to help me out with.

    At the moment my broadband provider is Three with a wireless router (due to being in a rural area with not many options for steady broadband) and recently they have given me the option to get out of the contract for free before the 3rd of April. As I am a Vodafone customer with my mobile, Vodafone have been calling to offer me Broadband at home.

    I had been strongly thinking of moving to Vodafone just to see what kind of speed I can get on my line. So I agreed on the phone to join them on the basis that It could be done before the 3rd of April.

    We have a line in the house but it has not been active for years and Vodafone said they will send out an engineer to install the router and test the line. That was two weeks ago and I have not heard anything since. I have tried to contact via forums/ Messenger/ web chat and all keep saying the one thing, that they will chase up then never get back to me.

    I am strongly doubting that this will be done before the 3rd of April and I was wondering if i can cancel my contract with Vodafone in regards to the broadband. they said on the phone that I would not be charged until the router is set up and active and then a 14 day cool off period.

    So basically would i be within my rights to cancel before the engineer came out without any charge considering I have not paid for any service yet?


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    14 days from delivery of service(Phone line active). You're totally eligible to cancel.


  • #3
    daidaisequel
    Registered Users, Registered Users 2 Posts: 7 ✭daidaisequel


    Thanks very much for your response, I think I will give them until the end of the week before calling it off.


  • #4
    PAKNET
    Closed Accounts Posts: 226 ✭✭PAKNET


    If they can't get their act together in two weeks I don't think you'll get a sudden resolution out of them in the next 3 days.

    Communication, ironically, is not something vodafone appear to know how to do.


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Don't blame them. Its you to vodafone to openeir customer care to knn customer care to the knn manager to the knn tech. They can't go to the horses mouth for info when the NLP inevitably isn't done.


  • #6
    PAKNET
    Closed Accounts Posts: 226 ✭✭PAKNET


    ED E wrote: »
    Don't blame them. Its you to vodafone to openeir customer care to knn customer care to the knn manager to the knn tech. They can't go to the horses mouth for info when the NLP inevitably isn't done.

    I deal with Vodafone from the business side as well and they are just as dreadful.

    Even if they're waiting on OpenEir it doesn't hurt to ping the customer (or worse, potential customer!) every few days just to let them know they haven't been forgotten about.


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