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efibre not "supporting" VPN

rolion · 2017-03-14 15:39:09

Hello, We ordered Eir efibre for one of our remote site. All worked fine,internet access ok BUT any atempts in getting our Sonicwall vpn client to connect it has failed so far. Found this link here: https://community.eir.ie/broadband-25/vpn-over-new-fibre-broadband-61272 Can you confirm that on a business efibre broadband…

14-03-2017 3:39pm

#1

rolion

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Posts: 3072

Hello,

We ordered Eir efibre for one of our remote site.
All worked fine,internet access ok BUT any atempts in getting our Sonicwall vpn client to connect it has failed so far.

Found this link here:
https://community.eir.ie/broadband-25/vpn-over-new-fibre-broadband-61272
Can you confirm that on a business efibre broadband acount... you are blocking VPN traffic,please !?
I dont expect you to "support" my internal VPN link but why or how is it blocked from your side ?l
Thanks.

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#2 21-03-2017 9:27pm

gerryk

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I'm interested to know this also.

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#3 21-03-2017 10:16pm

rolion

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We changed the broadband supplier without any issues been under a business contract with Eir.

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#4 22-03-2017 10:36am

eir: Leanne

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Posts: 214

rolion wrote: »

Hello,

We ordered Eir efibre for one of our remote site.
All worked fine,internet access ok BUT any atempts in getting our Sonicwall vpn client to connect it has failed so far.

Found this link here:
https://community.eir.ie/broadband-25/vpn-over-new-fibre-broadband-61272
Can you confirm that on a business efibre broadband acount... you are blocking VPN traffic,please !?
I dont expect you to "support" my internal VPN link but why or how is it blocked from your side ?l
Thanks.

Hi rolion,

Thanks for getting in touch with us. I'm afraid I would be unable to offer support on this at is it is an external issue. However, I can confirm that we do not block VPN traffic.

I would recommend that you query this with your IT support for further assistance.

Thanks,
Leanne.

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#5 22-03-2017 2:48pm

rolion

Closed Accounts Posts: 3,362 ✭✭✭

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Posts: 3072

Thanks.

I'm the IT support guy.

VPN works fine from same site AND same PCs over 4G,from home,from college and if i'm paid i can demonstarte is working from a nice beach abroad !
Customer Service on the phone said traffic may be blocked from Eir.

There is a major difference betwee been "supported" and been "blocked" / "restricted" ! ??

Anyway,thanks,too late...

Regards

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#6 22-03-2017 3:15pm

eir: Anna

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Posts: 807

Hi rolion,

I do apologise we couldn't assist you further from here.

Thanks,
Anna

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#7 22-03-2017 3:35pm

gerryk

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eir: Leanne wrote: »

However, I can confirm that we do not block VPN traffic.

Thanks,
Leanne.

Good to know... thanks

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#8 22-03-2017 3:46pm

eir: Anna

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Join Date: March 2017

Posts: 807

gerryk wrote: »

eir: Leanne wrote: »

However, I can confirm that we do not block VPN traffic.

Thanks,
Leanne.

Good to know... thanks

No Problem gerryk,

I will be happy to forward this feedback on to Leanne.

-Anna

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#9 23-03-2017 11:58am

gerryk

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Posts: 1636

rolion wrote: »

Thanks.

I'm the IT support guy.

VPN works fine from same site AND same PCs over 4G,from home,from college and if i'm paid i can demonstarte is working from a nice beach abroad !
Customer Service on the phone said traffic may be blocked from Eir.

There is a major difference betwee been "supported" and been "blocked" / "restricted" ! ??

Anyway,thanks,too late...

Regards

I'm curious what ports & protocols your VPN utilises, and what difference you are seeing between one modem and another.

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#10 23-03-2017 12:00pm

srsly78

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Posts: 7095

Is it because of dslite or whatever? This is a problem on virgin but I hadn't heard of eir using it.

Basically it's a gimped version of ipv6, and not all vpn software supports it. My company uses pulse secure and it works fine, other vpn products have problems tho.

So, they may not be blocking vpn - but your software may not support the connection type.

Check to see if you have an ipv6 address.

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#11 12-04-2017 10:49pm

[Deleted User]
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Sorry for the bump but I believe the issue is down to the F1000 modem. Replacing it with the F2000 resolves the Sonicwall Global VPN issue.

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#12 13-04-2017 1:26pm

More Music

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I could not get my VPN's working with the F1000 in bridge mode using a Zyxel ZyWall. Had a few software VPN's also I couldn't get to work. Was really frustrated with it. No support from eircom as they were at the time.

Had to put the F1000 back in routing mode and build the VPN using the F1000. Not ideal, but got me out of the **** at the time.

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