If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Last Week's Top Five Queries (Week Ending 02.03.2017 - 08.03.2017)

Irish Water: Alex · 2017-03-10 14:31:36

1) I’ve received a bill via email in the form of a .js file. Is this from you and how do I open it? We have been made aware of emails being sent asking people to 'download a bill'. These emails are not from Irish Water and we recommend that you delete it immediately and to not click on the attachment or provide any…

10-03-2017 2:31pm

#1

Irish Water: Alex

Closed Accounts Posts: 78 ✭✭

Join Date: January 2016

Posts: 59

1) I’ve received a bill via email in the form of a .js file. Is this from you and how do I open it?

We have been made aware of emails being sent asking people to 'download a bill'. These emails are not from Irish Water and we recommend that you delete it immediately and to not click on the attachment or provide any financial information.

We have also posted information about this on our website.

2) If a commercial building is on a metered connection to the mains and the owners install a rainwater harvesting system to reduce their mains supply, how would the wastewater charge be calculated?

There are different charges for metered water usage, depending on the area in which you are located.

If you would like us to look into this for you, you are welcome to call us on 1850 778 778, between the hours of 9am to 5:30pm, Monday to Friday and a member of the relevant team will be happy to help.

Alternatively, if you would like to provide us the following details via PM, we can organise for someone to call you to discuss this:

- Name;
- Address;
- Contact number; and
- Confirmation that you are the account holder.

3) I have paid all my Irish Water bills before the Billing suspension and have since moved home. If refunds are introduced, could I avail of a refund at my new property?

The decision regarding the refund of water charges is currently being reviewed by the Government.

4) I’ve paid my Irish Water bills but have received an email, with a bill attached, from noreply4@irishwater.ie. Is this from you?

We have been made aware of emails being sent asking people to 'download a bill'. These emails are not from Irish Water and we recommend that you delete it immediately and to not click on the attachment or provide any financial information.

We have also posted information about this on our website.

5) I have seen numerous figures as to the average water usage per household, can you confirm where I can find the correct information?

Consumption averages differ depending on what purpose they are being used for and on what is included in the figures is solely occupied homes; a mix of occupied and non-occupied homes; those homes with leaks; homes without leaks; all metered homes; a mix of metered and non-metered homes; homes with multiple of single occupancy etc.

The Consumption Reports provided to the Comission for Energy Regulation, and which are available on the Irish Water website, provide the most up-to-date and accurate breakdown of water usage. Please click here for more.

0