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4G has disappeared on my 6S

  • 10-03-2017 11:36am
    #1
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭


    The 4G symbol no longer shows on my phone, only 3G.
    It is an iPhone 6S on iOS 10.2.1.
    I know there is a 4G signal around as my Meteor Mobile Broadband is still working on 4G.
    I went into an Eir shop yesterday and they changed the SIM. No change - no 4G.
    They checked my account and it is OK.
    They suggested I do a restore, which I've just completed; still no change.
    At the shop they wondered if it is a problem with the iPhone, but they had never heard of a phone only losing 4G.
    Thanks for any ideas.


Comments

  • #2
    murpho999
    Registered Users, Registered Users 2 Posts: 28,633 ✭✭✭✭murpho999


    Check Settings:- Mobile Data- Mobile Data Options- Voice and Data.

    Ensure that 4G is selected.


  • #3
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    Thanks, but it already is. I had to switch it to 3G the other day when there was no WiFi. It went back on yesterday.


  • #4
    Doodah7
    Registered Users, Registered Users 2 Posts: 3,798 ✭✭✭Doodah7


    I had this when I got my iphone 6s first. I had to ring eir support who checked and noticed that 4G had not been activated on my account!!! A flick of a (metaphorical) switch at their end and a reboot on mine sorted it.

    Ring 1901 and get them to check.


  • #5
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    Thanks. The problem is that I did have 4G, and now I don't.
    However, I changed my Eir plan just before I went abroad for 3 weeks and I can't remember if it was there after the change or not.
    Two different Eir people have checked the account and said all is fine.
    I'll call 1901 just to be sure.


  • #6
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    Eir have checked my account and it is 4G enabled.
    Their rep in the shop thinks something is wrong with the phone; he checked all the settings.
    Any ideas?


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  • #7
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    tallpaul was right!

    An update.
    Apple support asked me to take my phone to CompuB.
    CompuB rep checked my phone and his SIM gave me 4G, and my SIM gave him 3G.
    I went back to eir for the third time and this rep noticed 4G was not enabled.
    I phoned eir support and they turned 4G back on.


  • #8
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,109 Mod ✭✭✭✭whiterebel


    JonMac wrote: »
    tallpaul was right!

    An update.
    Apple support asked me to take my phone to CompuB.
    CompuB rep checked my phone and his SIM gave me 4G, and my SIM gave him 3G.
    I went back to eir for the third time and this rep noticed 4G was not enabled.
    I phoned eir support and they turned 4G back on.

    Ah, good old Eir support. They'll probably put you on another 18 month contract for doing that.....


  • #9
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    JonMac wrote: »
    tallpaul was right!

    An update.
    Apple support asked me to take my phone to CompuB.
    CompuB rep checked my phone and his SIM gave me 4G, and my SIM gave him 3G.
    I went back to eir for the third time and this rep noticed 4G was not enabled.
    I phoned eir support and they turned 4G back on.

    Exact same thing happened to me. Eir couldn't explain why it had been turned off


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