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FTTH Order: due for install tomorrow, no confirmation email so far

Gonzo · 2017-03-09 14:40:19

Hi, I ordered Eir Fibre Extreme on Sunday and was able to choose an install date of tomorrow morning (Friday 10th March) when ordering. Since ordering I have received an email a few days ago showing the breakdown of the package I ordered and it said that another email would be sent soon to confirm the installation. I…

09-03-2017 2:40pm

#1

Gonzo

Moderators, Science, Health & Environment Moderators Posts: 17,072 Mod ✭✭✭✭

Join Date: August 1999

Posts: 16895

Hi,
I ordered Eir Fibre Extreme on Sunday and was able to choose an install date of tomorrow morning (Friday 10th March) when ordering. Since ordering I have received an email a few days ago showing the breakdown of the package I ordered and it said that another email would be sent soon to confirm the installation.

I haven't heard anything since Monday and just wondering will the install happen tomorrow as I will need to be in the house all morning to afternoon. I live near Dunshaughlin and the area went live yesterday for FTTH.

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#2 10-03-2017 10:39am

Gonzo

Moderators, Science, Health & Environment Moderators Posts: 17,072 Mod ✭✭✭✭

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The lads didn't show up and still no confirm email. I am guessing because I ordered a few days before the exchange went live, that the order didn't go through properly?

should I just go and re-order it?

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#3 13-03-2017 1:20pm

Gonzo

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Still waiting to hear back on what I do, I also left a comment on the Eir support forums, should I re-order the package and choose a new installation date during the order?

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#4 13-03-2017 2:00pm

Eir: Pamela

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Hi Gonzo,

Can you PM me your name and account number & I'll check if an order has been placed?
I'm afraid if the exchange is not live we would need to wait before placing your order and due to this the appointment date would need to be pushed back.

Thanks,
Pamela

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#5 13-03-2017 2:06pm

Gonzo

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thanks Pamela, pm sent!

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#6 13-03-2017 2:15pm

Eir: Pamela

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Gonzo wrote: »

thanks Pamela, pm sent!

Thanks Gonzo,

-Pamela

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#7 14-03-2017 2:04pm

Gonzo

Moderators, Science, Health & Environment Moderators Posts: 17,072 Mod ✭✭✭✭

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Hi Pamela, any update on this if I need to replace the order?

Cheers

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#8 15-03-2017 12:55pm

Eir: Pamela

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Join Date: February 2016

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Gonzo wrote: »

Hi Pamela, any update on this if I need to replace the order?

Cheers

Hi Gonzo,

I have just sent you a PM.

Thanks,
Pamela

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#9 15-03-2017 4:08pm

Gonzo

Moderators, Science, Health & Environment Moderators Posts: 17,072 Mod ✭✭✭✭

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thanks Pamela, PM Sent!

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#10 16-03-2017 12:50pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Gonzo wrote: »

thanks Pamela, PM Sent!

I'll be back to you soon Gonzo.

-Pamela

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