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Charged when I'm not a customer

  • 07-03-2017 9:06am
    #1
    corsav6
    Registered Users, Registered Users 2 Posts: 1,616 ✭✭✭


    We signed up for Eir Broadband last month but the engineer said we were too far from the exchange so he was going to cancel the order. We also rang customer care and they confirmed that the order was cancelled.
    Eir have now taken money from our account even though we're not customers.
    Any chance an Eir rep could look into this for me?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    corsav6 wrote: »
    We signed up for Eir Broadband last month but the engineer said we were too far from the exchange so he was going to cancel the order. We also rang customer care and they confirmed that the order was cancelled.
    Eir have now taken money from our account even though we're not customers.
    Any chance an Eir rep could look into this for me?
    Hi  corsav6,


    I'm really sorry to hear you have been charged when you were advised your account was cancelled.
    Can you PM me your name and account number and I will look into this for you.

    Thanks,
    Pamela 


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