Buying from cargiant uk - warranty situation

mickdw

I think this was discussed before however I can't find specific thread. If one was to buy a car from cargiant that may be nearing end of manufacturer warranty or just out of warranty, what is the story then re warranty?
I see that they sell an AA warranty but not convinced of the benefit of these 3rd party warranties.
Anyone bought there. What warranty was offered and did it transfer to ireland?
I remember a thread on here where cargiant took back a 5 series without question when timing chain issue was found shortly after purchase so they seem reasonable to deal with.

CiniO

They don't offer any included warranty as standard, but UK law specifies that you're covered anyway.

I don't have a source but here's some quote:

Under the Sale of Goods Act and Sale and Supply of Goods to Consumer Regulations
Refunds

If a car is defective, unsafe or otherwise doesn't conform to its description, the Sale of Goods Act and the Sale and Supply of Goods to Consumers Regulations (SOGA/SSGCR) give you rights across Europe to a refund, particularly if the fault occurs soon after buying, but also if there are problems a bit later on and there are unreasonable delays in getting the vehicle repaired or replaced. It's still best to complain about problems as soon as possible.

Repair and replacement

When you buy a defective car, repairs must not cause you significant inconvenience and the seller must bear all the costs. You can require the seller to reduce the purchase price if repairs or other remedies are unrealistic in a reasonable period of time.
Note that if you buy through an auction that you have – or could have – attended in person, your rights to refunds, repairs and replacements are more limited. These limitations don't apply to internet and telephone auctions.

Warranties and guarantees

After any warranty or guarantee period, or after six months, you might have to prove that any defect existed before you purchased. Guarantees are transferable to subsequent buyers.

Generally looks like, if car is defective within 6 months, you can return it for repairs....


However it would have to be something really serious for you to make it worth bringing car back to them to London.

mickdw

Probably best to buy something within manufacturers warranty remaining so.
I was just looking at 2014 E350 Mercedes with circa 25k miles. Great value but could be stupidly expensive if it went wrong.

coylemj

mickdw wrote: »

Probably best to buy something within manufacturers warranty remaining so.
I was just looking at 2014 E350 Mercedes with circa 25k miles. Great value but could be stupidly expensive if it went wrong.

Worth noting that the Merc. warranty over there is three years but it's two years here. MSL were offering secondhand UK Merc. models recently and they said they would honour the manufacturer's warranty but only for as long as an Irish car i.e. two years.

mickdw

coylemj wrote: »

Worth noting that the Merc. warranty over there is three years but it's two years here. MSL were offering secondhand UK Merc. models recently and they said they would honour the manufacturer's warranty but only for as long as an Irish car i.e. two years.

They didnt have any choice but to stand over the manufacturer warranty for 2 years. Id say repairs would be got easy enough in the 3rd year if one crossed the border. Its sharp practice imo refusing warranty on a car that came under a 3 year warranty even if the 3rd year is provided in a slightly different way.
Take the example of a uk driver over here on holiday with a 2.5 year old merc that breaks down. They will at the end of the day have their car fixed 100 percent under warranty at an irish dealer. How this changes by fixing a differnet plate to the car, I dont know.

An uncle of mine had exactly that breakdown situation with a less than 3 year old S CLass. UK car, Uk resident on uk plate broke down in Ireland. Rang local mercedes dealer - They said they would bill him and if he thought he had warranty he could recover it later from uk mercedes. He rang his dealer in uk as he was far from happy with that answer. Within 40 mins, a car transporter arrived to his house here with shiny new E class on the back to give him while his car was being repaired, car was taken away, repaired, returned in a similar manner with an apology from the dealer boss from the uk.
We are getting taken for fools here.

millington

coylemj wrote: »

Worth noting that the Merc. warranty over there is three years but it's two years here. MSL were offering secondhand UK Merc. models recently and they said they would honour the manufacturer's warranty but only for as long as an Irish car i.e. two years.

Usually in this situation, the 3rd year warranty applies in Northern Ireland aswell so it can be used for repairs. Not great if you're in Cork but better than no option at all.

bazz26

If your saving money by importing then put that saving into a bank account towards the cost of repairs outside the manufacturer's warranty period. The other option would be to look and see if you can extend the warranty similarly to what BMW offer.

mickdw

ya was thinking about extended warranty. bmw appear to allow it for any random car under a certain age and mileage regardless of where purchased.
I don't think mercedes do that though.
I'm only looking at options anyway.

goochy

you might be able to buy warranty from manufacturer if they check over car ?
I would be making sure the car has FSH and take a chance as you will be saving plenty to cover most possible expenses - a warranty from the dealer is not going to be much good or any use here.

bazz26

Mercedes are an odd bunch. Their UK dealer network have been known to refuse to sell a car to Irish residents importing them here too.

Some car supermarkets like Motorpoint refuse to sell any car to Irish residents too, claiming as a result of Brexit.

goochy

No such worries with cargiant even have irish section in website

CiniO

bazz26 wrote: »

Some car supermarkets like Motorpoint refuse to sell any car to Irish residents too, claiming as a result of Brexit.

That sound's appalling...
Surely this should be challenged in court or EU...

CalamariFritti

To give credit where credit is due - I bought a BMW approved used car (AUC) in the UK two weeks ago and was originally told I can have the car repaired anywhere under the 12 months BMW warranty, but need to present to UK garage for reimbursement. Bought the car anyway thinking if it came to the worst I'd have to drive up north.
A colleague now told me that BMW UK and Ireland are actually the same legal entity and all AUC benefits are fully transferrable to Ireland. Rang the local BMW outfit and it was confirmed. BMW AUC bought in the UK is fully honoured over here. Nice.

coylemj

bazz26 wrote: »

Some car supermarkets like Motorpoint refuse to sell any car to Irish residents too, claiming as a result of Brexit.

That's complete BS. In or out of the EU, there is no legal impediment to a UK dealer or private citizen selling a car to someone from Ireland. Getting it back here, sorting out VRT and the NCT and registering it is Paddy's problem, makes no odds to the UK seller, why would he refuse a reasonable offer for a car he has on sale? Motorpoint must be under pressure from the local distributors.

Until the UK actually exits the EU, the Brexit referendum result has no effect whatsoever on trade between here and there.

bazz26

coylemj wrote: »

That's complete BS. In or out of the EU, there is no legal impediment to a UK dealer or private citizen selling a car to someone from Ireland. Getting it back here, sorting out VRT and the NCT and registering it is Paddy's problem, makes no odds to the UK seller, why would he refuse a reasonable offer for a car he has on sale? Motorpoint must be under pressure from the local distributors.

Until the UK actually exits the EU, the Brexit referendum result has no effect whatsoever on trade between here and there.

Here you go, this is what they are telling customers:

http://www.boards.ie/vbulletin/showthread.php?t=2057619069

coylemj

bazz26 wrote: »

Here you go, this is what they are telling customers:

http://www.boards.ie/vbulletin/showthread.php?t=2057619069

I agree with most of the responses on that thread, it's pure BS. UK is still bound by the rules on the single market, HMRC cannot stop people trading between EU countries. It's definitely pressure from within the motor trade, Brexit is just an excuse.