FTTH

Jf117

I had an Eir rep call to my house before Christmas to advise that Eir Fibre Extreme 1,000mbs was going live in my area on 28^th December.
He enquired if I was an existing Eir customer, which I am. He then informed me that all I needed to do was to contact 1901 in the beginning of January and they would process the order, once I used the post code and not the phone number or address.
I have been contacting Eir weekly at 1901, and being told that it is not available on my line. They do not seem to grasp that the Extreme fibre is a new line and has not been connected yet as I can’t order it.
My neighbours who are connected to the same pole as I am, have been able to sign up for the fibre with the rep that called before Christmas as they were not Eir customers.
I have spoken to KN engineers when they were in the area a few weeks ago and they said it is at my pole and gave me the ref no.
At this stage I am getting very frustrated as I can’t get an explanation for Eir as to what is going on. I am out of contract and have other options for Broadband. I don’t want to leave Eir if the fibre is going to be available soon, but I can’t get any information.

Can you please advise?

Eir: Pamela

Jf117 wrote: »

I had an Eir rep call to my house before Christmas to advise that Eir Fibre Extreme 1,000mbs was going live in my area on 28^th December.
He enquired if I was an existing Eir customer, which I am. He then informed me that all I needed to do was to contact 1901 in the beginning of January and they would process the order, once I used the post code and not the phone number or address.
I have been contacting Eir weekly at 1901, and being told that it is not available on my line. They do not seem to grasp that the Extreme fibre is a new line and has not been connected yet as I can’t order it.
My neighbours who are connected to the same pole as I am, have been able to sign up for the fibre with the rep that called before Christmas as they were not Eir customers.
I have spoken to KN engineers when they were in the area a few weeks ago and they said it is at my pole and gave me the ref no.
At this stage I am getting very frustrated as I can’t get an explanation for Eir as to what is going on. I am out of contract and have other options for Broadband. I don’t want to leave Eir if the fibre is going to be available soon, but I can’t get any information.

Can you please advise?

Hi  Jf117,


Thanks for getting in touch.

Can you PM me your full name, account number & eir code and I will check this for you.

Thanks,
Pamela 

Pbbuster

Jf117 wrote: »

I had an Eir rep call to my house before Christmas to advise that Eir Fibre Extreme 1,000mbs was going live in my area on 28^th December.
He enquired if I was an existing Eir customer, which I am. He then informed me that all I needed to do was to contact 1901 in the beginning of January and they would process the order, once I used the post code and not the phone number or address.
I have been contacting Eir weekly at 1901, and being told that it is not available on my line. They do not seem to grasp that the Extreme fibre is a new line and has not been connected yet as I can’t order it.
My neighbours who are connected to the same pole as I am, have been able to sign up for the fibre with the rep that called before Christmas as they were not Eir customers.
I have spoken to KN engineers when they were in the area a few weeks ago and they said it is at my pole and gave me the ref no.
At this stage I am getting very frustrated as I can’t get an explanation for Eir as to what is going on. I am out of contract and have other options for Broadband. I don’t want to leave Eir if the fibre is going to be available soon, but I can’t get any information.

Can you please advise?

Wondering did you ever get your efibre connected?

Jf117

Pbbuster wrote: »

Jf117 wrote: »

I had an Eir rep call to my house before Christmas to advise that Eir Fibre Extreme 1,000mbs was going live in my area on 28^th December.
He enquired if I was an existing Eir customer, which I am. He then informed me that all I needed to do was to contact 1901 in the beginning of January and they would process the order, once I used the post code and not the phone number or address.
I have been contacting Eir weekly at 1901, and being told that it is not available on my line. They do not seem to grasp that the Extreme fibre is a new line and has not been connected yet as I can’t order it.
My neighbours who are connected to the same pole as I am, have been able to sign up for the fibre with the rep that called before Christmas as they were not Eir customers.
I have spoken to KN engineers when they were in the area a few weeks ago and they said it is at my pole and gave me the ref no.
At this stage I am getting very frustrated as I can’t get an explanation for Eir as to what is going on. I am out of contract and have other options for Broadband. I don’t want to leave Eir if the fibre is going to be available soon, but I can’t get any information.

Can you please advise?

wondering did you ever get your efibre connected?

Ongoing.

Today Eir customer services were able to accept my order and I am to get a call from technician within 48 hours to arrange an appointment.

Got an email to confirm from Eir.

I am keeping everything crossed. Up to now I was told I would need a new line which would mean a loss of all services for 7 days.

Will advise when/if I get it.

Pamela here on Eir boards was a big help as only way I could get answers.


 

Pbbuster

Jf117 wrote: »

Ongoing.

Today Eir customer services were able to accept my order and I am to get a call from technician within 48 hours to arrange an appointment.

Got an email to confirm from Eir.

I am keeping everything crossed. Up to now I was told I would need a new line which would mean a loss of all services for 7 days.

Will advise when/if I get it.

Pamela here on Eir boards was a big help as only way I could get answers.


 

I find the reps on here great too, better than the online chat or twitter!
The FTTH meant to be turned on in my area tomorrow, I'll wait till
Thurs to see if I get installation date

eir: Anna

Jf117 wrote: »

Pbbuster wrote: »

Jf117 wrote: »

I had an Eir rep call to my house before Christmas to advise that Eir Fibre Extreme 1,000mbs was going live in my area on 28^th December.
He enquired if I was an existing Eir customer, which I am. He then informed me that all I needed to do was to contact 1901 in the beginning of January and they would process the order, once I used the post code and not the phone number or address.
I have been contacting Eir weekly at 1901, and being told that it is not available on my line. They do not seem to grasp that the Extreme fibre is a new line and has not been connected yet as I can’t order it.
My neighbours who are connected to the same pole as I am, have been able to sign up for the fibre with the rep that called before Christmas as they were not Eir customers.
I have spoken to KN engineers when they were in the area a few weeks ago and they said it is at my pole and gave me the ref no.
At this stage I am getting very frustrated as I can’t get an explanation for Eir as to what is going on. I am out of contract and have other options for Broadband. I don’t want to leave Eir if the fibre is going to be available soon, but I can’t get any information.

Can you please advise?

wondering did you ever get your efibre connected?

Ongoing.

Today Eir customer services were able to accept my order and I am to get a call from technician within 48 hours to arrange an appointment.

Got an email to confirm from Eir.

I am keeping everything crossed. Up to now I was told I would need a new line which would mean a loss of all services for 7 days.

Will advise when/if I get it.

Pamela here on Eir boards was a big help as only way I could get answers.


 

Hi Jf117,


Thanks for getting back in touch.


I'm delighted to receive your feedback and Pamela will be very grateful to hear this.


Please let us know how you get on with your installation or if there is anything else we can help you with


Thanks,
Anna

eir: Anna

Pbbuster wrote: »

Jf117 wrote: »

Ongoing.

Today Eir customer services were able to accept my order and I am to get a call from technician within 48 hours to arrange an appointment.

Got an email to confirm from Eir.

I am keeping everything crossed. Up to now I was told I would need a new line which would mean a loss of all services for 7 days.

Will advise when/if I get it.

Pamela here on Eir boards was a big help as only way I could get answers.


 

I find the reps on here great too, better than the online chat or twitter!
The FTTH  meant to be turned on in my area tomorrow, I'll wait till
Thurs to see if I get installation date

Hi Pbbuster,


We are very grateful for your feedback and please do get back in touch to let us know how you get on with your installation


Thanks,
Anna

Pbbuster

eir: Anna wrote: »

Hi Pbbuster,


We are very grateful for your feedback and please do get back in touch to let us know how you get on with your installation


Thanks,
Anna

Thanks so much for your help and arranging my appointment

Will let you know how it goes

Denise

eir: Anna

Pbbuster wrote: »

eir: Anna wrote: »

Hi Pbbuster,


We are very grateful for your feedback and please do get back in touch to let us know how you get on with your installation


Thanks,
Anna

Thanks so much for your help and arranging my appointment

Will let you know how it goes

Denise

No problem at all Denise, very happy to help

Best of luck with your fibre installation

Thanks,
Anna

Jf117

:) :)

Yes, got the FTTH connected. Very happy with speed. Went with the 1,000 mbps as I have been waiting years for that kind of Broadband speed, was operating on 2.5mbps down and 0.25mbps upload.

Haven't had time to run much tests, but on the one test with wireless to the phone it was coming in at Ping 8ms, 210mbps download and 94mbps upload.

Happy days. Will test wired when get more time and advise.

A big thank you to Pamela here on Eir boards.ie as I was giving up until I got communicating with her.  

:)

eir: Anna

We are delighted to hear this Jf117

I will pass this feedback on to Pamela and I'm sure she will be grateful to hear this

Please feel free to get back in touch if you require any further assistance.

Thanks,
Anna