Recently signed up to electric ireland

thinkydink

I recently signed up to switch providers to EI, to which I received several letters to my address (in Dublin). But also one was sent to a mixed up address in another county, which made its way to my mother's house, my deceased dad has the same name as me and this caused stress to my mother.

I would like to know how you came to have that address for me as it's not the one I signed up to you with and it's not a real address.

I was talking to Gavin on the 1850 number and he was less than helpful.

Electric Ireland: Brige N

Hi there,

We're very sorry for your loss. Please accept our sincerest condolonces during this difficult time.

In order for us to look into this matter for you, could you please send us a private message with the following details?

• Your full name
• Your Electric Ireland account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this matter.

Thanks,
Brige

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