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Can't apply for test RSA claims didn't do my IBT

  • 11-02-2017 12:01am
    #1
    M94
    Banned (with Prison Access) Posts: 88 ✭✭


    Did my IBT approximately 3 months ago with ISM and when I tried to apply for a test RSA sent me an E-mail stating that I didn't do my IBT and contact my instructor which I did and he told me that all the documents have been posted. I have all my copies but I don't know if that's good enough for them, so what now as RSA says I didn't do it.


Comments

  • #2
    cantdecide
    Registered Users, Registered Users 2 Posts: 11,465 ✭✭✭✭cantdecide


    Did you get the cert from the instructor? Doesn't it have a unique cert number you can give them? It's surely just an administrative error.


  • #3
    Lumen
    Registered Users, Registered Users 2 Posts: 31,223 ✭✭✭✭Lumen


    I have the same issue but didn't use ISM. Instructor says RSA is useless.

    I've been trying to resolve this for a couple of months.


  • #4
    listermint
    Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Had similar issue paperwork problem. You could copy your cert and email it in and tell them to go find it


  • #5
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    Heard before that it's not uncommon for the RSA to "misplace" IBT certs, or claim they were never received.

    Just hassle and chase them. If you have a copy of your cert, send them a copy of that. Every cert has a unique number on it.


  • #6
    Gavin
    Registered Users, Registered Users 2 Posts: 4,676 ✭✭✭Gavin


    Same problem, except I was applying for A2, and apparently the test request went in as A (there's no option for A2 on the website!)

    Emailed them and it was sorted.


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  • #7
    Roadcraft
    Registered Users, Registered Users 2 Posts: 216 ✭✭Roadcraft


    M94 wrote: »
    Did my IBT approximately 3 months ago with ISM and when I tried to apply for a test RSA sent me an E-mail stating that I didn't do my IBT and contact my instructor which I did and he told me that all the documents have been posted. I have all my copies but I don't know if that's good enough for them, so what now as RSA says I didn't do it.

    Your instructor can sort this for you if you get him to e-mail the RSA with your details & the details of the course completed. The ADI unit will then contact driver testing & confirm that your training is up to date.


  • #8
    EIRE forever
    Site Banned Posts: 95 ✭✭EIRE forever


    M94 wrote: »
    Did my IBT approximately 3 months ago with ISM and when I tried to apply for a test RSA sent me an E-mail stating that I didn't do my IBT and contact my instructor which I did and he told me that all the documents have been posted. I have all my copies but I don't know if that's good enough for them, so what now as RSA says I didn't do it.

    I had the same problem, but the cert the IBT instructor gives you, email that to them or give them the number on it to them over the phone.


  • #9
    frozenfrozen
    Registered Users, Registered Users 2 Posts: 7,903 ✭✭✭frozenfrozen


    I had the same problem, not as long of a delay but there just seems to be a bit of a disconnect between IBT instructors submissions and RSA acknowledging them...

    don't panic anyway as it seems a lot of others have had this issue too


  • #10
    Roadskill
    Registered Users, Registered Users 2 Posts: 356 ✭✭Roadskill


    M94 wrote: »
    Did my IBT approximately 3 months ago with ISM and when I tried to apply for a test RSA sent me an E-mail stating that I didn't do my IBT and contact my instructor which I did and he told me that all the documents have been posted. I have all my copies but I don't know if that's good enough for them, so what now as RSA says I didn't do it.

    Quite often I get calls regarding this issue. Most of the time they find them on thier desk and not on the system. RSA are pretty poor with getting things done unless it requires collecting money from you or I.
    As said before if your instructor has no joy email them at ibt@rsa.ie and attach a copy of your certificate.
    Good luck


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