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Last Week's Top Five Queries (Week Ending 19.01.2017 - 25.01.2017)

  • 27-01-2017 2:55pm
    #1
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭


    1. I have had no water for over a day in Ballymun. How long is the supply expected to be out for. 

    We have had no reports for the Ballymun area. If you send the following details through private mail, we will investigate this for you:

    - Name;
    - Address; and 
    - Contact number.

    Details of supply disruptions can be found on our website here and we also tweet information from our twitter page @IWCare.

    2. I am moving out of my property and my landlord has asked for proof of payment, how do I get this?

    Please send the following details through private mail and we can look into this and request this information for you if possible:

    - Name;
    - Address; 
    - Contact number; and
    - Confirmation that you are the account holder.

    3. I’m trying to register for MyWater online and I am receiving the following message: The WPRN and account number combination entered has already been registered or cannot be added at this time.

    In order for us to look into this for you, please send the following details via PM:

    - Name;
    - Address;
    - Account Number and WPRN; and
    - Confirmation that you are the account holder.

    4. I am a landlord and my tenants agreed to be liable for previous water charges, am I entitled to check if they have registered and paid all outstanding bills? Also, who would be liable when they move out, if water charges are re-introduced?

    If you would like to send us a PM with the address of the property and your own name, we can confirm if there is someone other than yourself registered at the property. However, we can't provide the names or details of those who may be registered, for data protection reasons.

    If the tenants of a property have registered their details with Irish Water, they are responsible for any bills owed for the period of time they lived at the property. We would advise that tenants contact us up to 10 days prior to their moving date so that we can update all details accordingly.

    As the landlord of a domestic property, you are obliged to contact Irish Water and provide the names of your tenants and the start date of the agreement you have with your tenants, to ensure that you are not held liable for water charges should your tenants remain unregistered with us.

    5. I am not registered and have just received two bills, one for 2015 and one for January to March 2016. Why have I received these when charges are suspended? There was also a boil water notice in my area for a long period, how does this work? I received a meter in July 2015, however the bills state unmetered.


    In order for us to look into this for you, please send the following details via PM:

    - Name;
    - Address;
    - Account Number and WPRN; and
    - Confirmation that you are the account holder.


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