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PS plus keeps auto renewing

  • 26-01-2017 9:08am
    #1
    jones
    Registered Users, Registered Users 2 Posts: 3,107 ✭✭✭


    Anyone else have this issue with PS+ auto renewing even though i had it turned off?

    Since the PS4 launch and then the Pro launch i've had PS+. It's dawned on me lately that:

    1) I don't download the free monthly games - they are mostly crap these days IMO
    2) I don't really play online much these days - it's mainly single player games

    Between this and general lack of gaming time i decided to not renew my plus subscription so i turned off the auto renewal option before christmas.

    Low and behold last week i get two emails from sony telling me thank you for adding funds to my account and then thank you for extending my plus subscription. I called Sony livid to say that i had specifically turned this off so why had it auto updated. They apologised and the chap i was dealing with removed my card from the system and turned it off again. I wanted a refund but they wouldn't budge he said he understood but there was nothing they could do.

    Can safely say i won't be paying for plus subscription again. Has this happened to anyone else?

    /rant


Comments

  • #2
    Retr0gamer
    Moderators, Category Moderators, Computer Games Moderators Posts: 52,393 CMod ✭✭✭✭Retr0gamer


    Not happened to me but if you have any emails or evidence you turned it off I'd be straight on to Sony customer service about it.
    Untitled Image




  • #3
    Irishder
    Registered Users, Registered Users 2 Posts: 947 ✭✭✭Irishder


    Do a charge back on the card.


  • #4
    Avatar MIA
    Closed Accounts Posts: 6,750 ✭✭✭Avatar MIA


    Tell Sony their response isn't good enough, and that you will be doing a charge back - I think you've six months to do it.

    Not only will your card provider eventually refund your money, but they will charge Sony a processing fee.

    You'll need to explain to your bank that an unapproved payment was taken by Sony.


  • #5
    EoinHef
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭EoinHef


    Doing a charge back will lead to a ban on your account.


  • #6
    Avatar MIA
    Closed Accounts Posts: 6,750 ✭✭✭Avatar MIA


    EoinHef wrote: »
    Doing a charge back will lead to a ban on your account.


    With Sony, not necessarily. But, what's the alternative... let them discriminately take money out of your account?!?


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  • #7
    EoinHef
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭EoinHef


    Avatar MIA wrote: »
    With Sony, not necessarily. But, what's the alternative... let them discriminately take money out of your account?!?

    Anytime ive seen a chargeback it has lead to a ban. Some bans will be lifted but it can take a lot of time.

    Nowhere did i mention we should let them take money,just wanted the OP to be aware that if they do a chargeback theres a big chance of their account being banned and a lot of hassle to get it back.

    Id keep following it up with Sony and try every other avenue before using chargeback.


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