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25 mins on hold then transferred to a closed area and cut off

  • 20-01-2017 8:20pm
    #1
    ocallagr
    Registered Users, Registered Users 2 Posts: 25 ✭


    I am sitting here at the moment in genuine shock. I have been 25 minutes on hold waiting to get an answer as to why BT Sports 2 on the setantago.com site has been showing a picture of a dog and a fishing rod since I tried to watch the start of the Montpellier match at 7.00pm.

    I got through to the Eir Sports section after 25 minutes on hold, and after thinking about if for a minute I was told that I would be transferred to the section that dealt with Sky Customers. The line rang, and then a voice informed me that the section was closed and I was cut off.

    My mouth literally fell open. The level of incompetent customer service is breathtaking. I don't know where to begin.


Comments

  • #2
    ocallagr
    Registered Users, Registered Users 2 Posts: 25 ✭ocallagr


    Still a dog and a fishing rod, and no rugby - awesome service - well worth the money!!


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ocallagr wrote: »
    I am sitting here at the moment in genuine shock. I have been 25 minutes on hold waiting to get an answer as to why BT Sports 2 on the setantago.com site has been showing a picture of a dog and a fishing rod since I tried to watch the start of the Montpellier match at 7.00pm.

    I got through to the Eir Sports section after 25 minutes on hold, and after thinking about if for a minute I was told that I would be transferred to the section that dealt with Sky Customers. The line rang, and then a voice informed me that the section was closed and I was cut off.

    My mouth literally fell open. The level of incompetent customer service is breathtaking. I don't know where to begin.
    Hi ocallagr,


    Thanks for getting in touch. 

    I'm really sorry to hear of this experience & can understand your frustration caused by this. The eir Sport team has been notified of this issue & it is currently been investigated. 

    I would recommend if you have any further issues logging them with the eir Sport team here:[font=Calibri, sans-serif] https://www.setantago.com/help[/font]

    Again apologies for the inconvenience caused,
    Pamela 


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