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Booking.com prepayment refund?

ryanch09 · 2017-01-16 19:49:32

Hi all, I reserved a few rooms for 10 people in a hotel in Majorca today. On reservation I was under the impression that my card wouldn't be charged and would only be needed to secure the reservation. This evening when I checked my internet banking I discovered I had been charged 20% of the total fee, which when booking…

16-01-2017 7:49pm

#1

ryanch09

Registered Users, Registered Users 2 Posts: 380 ✭✭

Join Date: May 2009

Posts: 281

Hi all,

I reserved a few rooms for 10 people in a hotel in Majorca today. On reservation I was under the impression that my card wouldn't be charged and would only be needed to secure the reservation. This evening when I checked my internet banking I discovered I had been charged 20% of the total fee, which when booking for 10 people you can imagine is quite a large amount! I chose the free cancellation option when booking and have since cancelled that booking. I'm just wondering will I get that amount refunded? And how long does it usually take?

Thanks

0

Comments

#2 17-01-2017 12:19am

Atlantic Dawn

Registered Users, Registered Users 2 Posts: 84,763 ✭✭✭✭

M

Join Date: January 2010

Posts: 84336

I'd say 5 working days or so.

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#3 17-01-2017 8:17am

JCX BXC

Registered Users, Registered Users 2 Posts: 18,368 ✭✭✭✭

Join Date: August 2013

Posts: 18121

Same thing happened me, but as opposed to 20%, it was the full amount!

Owed to a few cash flow problems for a while!

0
#4 17-01-2017 8:35am

cailinoBAC

Registered Users, Registered Users 2 Posts: 1,113 ✭✭✭

Join Date: January 2007

Posts: 1034

Yeah, they are definitely getting sneakier as to what you pay up front. I had a thread about this back in October. Still use them, but not don't trust them the way I used to.

0