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Returned item,seller claims not received.

  • 12-01-2017 10:35pm
    #1
    BlueLass
    Closed Accounts Posts: 148 ✭✭


    Hi all, I returned goods to an online seller I purchased through Amazon.co.uk on 29th Dec. They are claiming they have not received anything and are refusing to refund my account. I supplied proof of postage to them, stupidly I didn't track it only a proof of postage receipt.

    Any advice on what I could do now??


Comments

  • #2
    Dades
    Moderators, Society & Culture Moderators Posts: 25,558 Mod ✭✭✭✭Dades


    I have the same issue with a part I bought from Air Cooled Technology. I was sure the part they had was wrong - they were convinced it was right so I bought it.

    It was wrong. I posted it back (like you, unregistered) and now of course they say they never got it.

    I reckon I'm goosed.


  • #3
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭A Dub in Glasgo


    You can do very little other than claim off the postal service as you have proof of posting


  • #4
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Always pay to track returns, it's a pain but much easier to claim off your shipping than prove a parcel did arrive.


  • #5
    Berty
    Registered Users, Registered Users 2 Posts: 26,158 ✭✭✭✭Berty


    Contact your bank and ask them to do a Chargeback and see if they will help if you don't have proof of postage.


  • #6
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭A Dub in Glasgo


    Berty wrote: »
    Contact your bank and ask them to do a Chargeback

    and what if the item has been stolen or lost in the post?


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  • #7
    BlueLass
    Closed Accounts Posts: 148 ✭✭BlueLass


    I love Amazon!!! Opened a claim with them under their A-Z Guarantee Claim and received email this morning to say refund approved and my card will be credited in 5 working days!

    I'm assuming they contacted seller direct and resolved it for me!


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