Contact customs over an item being held?

Movie Maestro

I ordered some customized coasters from www.sammydress.com and they shipped before Christmas 2016 but I never received them.

I have a tracking number and when entered on the tracking site at http://www.sky56.cn/english/track/index it shows...

Electronic information,receive--27-Nov-2016 10:06 PM

Small package Center, receive--28-Nov-2016 12:06 AM

Parcel centre,sealing--28-Nov-2016 03:06 AM

Small package Center, left--28-Nov-2016 04:39 AM

Exchange Bureau, have been exported to open--29-Nov-2016 12:39 PM

Exchange Bureau, have been exported directly--30-Nov-2016 06:42 AM

Transit Center，left hand navigation--30-Nov-2016 12:16 PM

IRELAND, Arrived --12-Dec-2016 12:16 PM

IRELAND, the transfer of customs-- 12-Dec-2016 03:56 PM


What do I do in this case? Is it possible customs are holding my order? Do I need to contact them with my tracking number?

Any advice much appreciated thanks

coylemj

I'd contact the mail order co. first and ask them to decipher that tracking data, its unlikely that Irish customs are holding on to something as harmless as coasters.

dudara

Moved to Online Buying & Auctions

dudara

Captain Chaos

Revenue want to know what you paid so they can charge you VAT as these were bought from outside the EU.

Movie Maestro

Total cost of the items is approx €3:D

ED E

IRELAND, the transfer of customs-- 12-Dec-2016 03:56 PM

This looks more like a bad translation to me than sent to customs. Normally they'll use the verb held if it actually is.


I'm still waiting on stuff from 20th November so its probably just lost in a backlog.