Motor insurance broker not sending out paperwork

shietpilot

Hi all,

Putting this up for my dad as he's in a small bit of trouble.

His insurance was expiring on 22nd December and the motor insurance broker sent out the renewal letter a few weeks before the expiry. The renewal letter was missing the NCB certificate so he rang them up and they said they will send it out separately.

Roughly on the 20th he decided he will go with this broker's cover as he couldn't find any cheaper quotations but he had still not received the NCB certificate 2 days before the insurance is expiring

So he renewed the policy on the 2nd and paid in full, over the phone with card (€1300 premium).

Right now it's the 9th January and he still hasn't received the insurance disk or certificate. He called them up last week asking about it and they said it had been sent out on the 20th and should have been received by up. Obviously he said we didn't get the paperwork so they double checked the address, which was correct and sent out the paperwork again early last week.

Today... still no paperwork. Anybody know what can be done in this situation? If he gets stopped at a checkpoint he will have 11 days (or whatever it is) to produce proof of insurance to the Gardai but I am somehow doubting that the broker will have sent out the paperwork!

I also find it very unprofessional that they never sent him the NCB certificate.

Anybody have any advice on what to do in this situation?

Henry Ford III

Tell the Broker to detail his complaints procedure. In writing.