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MY CUSTOM PC IS BROKEN HELP!!

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  • 06-01-2017 4:17pm
    #1
    Gustavo Malone
    Registered Users Posts: 3 ✭


    Hi to anyone that can help

    I have a fairly expensive custom pc that a friend built for me a few years ago. i7 16gb ram gtx 780. Anyway just before Christmas the graphics failed on me. The pc was running for an extended period of time. I like to game a lot everyday after work. The pc screen just went black and a horrible electrical burning smell rose from the computer. Had someone look at it and said the graphics card was gone.

    So replaced the graphics card - bought a new gtx 1070 plugged it in. Booted up and within 5 mins of running a game(overwatch) the quad cores would rise to temps 96-99c. The pc would lock up games would be unplayable throttling like crazy. So I immediately turned the computer off.

    Brought it to repairs shop where I was advised to replace the cooling system and processesor as they were damaged from the heat.

    So bought a new i7 processor and new water cooling system. Brought the rig home plugged it in. Booted up temps sat at 47c at the desktop then within ten mins again the same behavior as before. The processor s would skyrocket to 99c as previous times. Same exact throttling and unplayable for games.

    If anyone out there can advise me on the pc I would be forever greatful. Or could point me in the direction of gaming pc specialist that would be great. My poor holiday fund is almost wiped out on me. Just emptying the euros into this rig and no joy. Missing my computer and gaming like crazy. Badly need to sort it. Would appreciate anyone's help :)

    I live in the waterford city area also

    Regards
    Gustavo


Comments

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    #2
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Who installed the water cooler? They might have done a very bad job of it and not installed it properly. Water-cooling is NOT necessary for normal use. The electrical burning smell is a bad sign, but I think the shop gave you bad advice, the processor was probably fine and the cooler was probably just loose or something - did they keep the original processor, or did you keep it? I would say the original processor is fine.

    Hard to say exactly, there's quite a few things going on there. But it's unlikely the original processor and cooling were 'damaged by the heat' - that sounds like a really lazy made-up reason given to you by the shop.


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    #3
    cml387
    Registered Users Posts: 8,369 ✭✭✭cml387


    Regardless of what type heatsink there is, it's essential the processor is connected to it.
    There should be a layer of white gunk on top of the processor when the heatsink is unclipped. There must be good thermal conductivity between the processor and heatsink or else no amount of cooling will work.


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    #4
    Xenoronin
    Registered Users Posts: 1,307 ✭✭✭Xenoronin


    There is also a possibility that the motherboard or PSU are borked.


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    #5
    Gustavo Malone
    Registered Users Posts: 3 ✭Gustavo Malone


    TerrorFirmer wrote: »
    Who installed the water cooler? They might have done a very bad job of it and not installed it properly. Water-cooling is NOT necessary for normal use. The electrical burning smell is a bad sign, but I think the shop gave you bad advice, the processor was probably fine and the cooler was probably just loose or something - did they keep the original processor, or did you keep it? I would say the original processor is fine.

    Hard to say exactly, there's quite a few things going on there. But it's unlikely the original processor and cooling were 'damaged by the heat' - that sounds like a really lazy made-up reason given to you by the shop.

    A friend of mine in college years ago installed the initial cooling system along with the whole computer. The whole rig ran fine for 3 years until this crash. So I went to the local pc repair shop. They gave me back the old air cooling system and showed me the scorched marks all over the face. So they advised to buy a new cooler master water cooling system. The replaced the i7 due to a damaged core and replaced the cooling paste. They didn't actually return myself the old processor. I will definitely ask for it when I go back in then. Reckon the motherboard would have damaged from the graphics card failure? Or would you suspect anything else? I apologize also if I come across stupid with my post. I would only rate myelf as having average knowledge in the pc realm. Appreciate your feedback though


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    #6
    [Deleted User]
    Posts: 7,499 ✭✭✭ [Deleted User]


    Gustavo Malone wrote: »
    new cooler master water cooling system.


    Sounds like a closed loop one,


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    #7
    Gustavo Malone
    Registered Users Posts: 3 ✭Gustavo Malone


    Xenoronin wrote: »
    There is also a possibility that the motherboard or PSU are borked.

    You Reckon there could have been such damage done by such a graphics card failure? I ve speaking with a few friends who also suggested similar. I think I might order a new Psu shortly and find out. I can always return it if that's not the problem. Christ pc gaming is costing me an arm and a leg ha!


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    #8
    extra-ordinary_
    Registered Users Posts: 1,289 ✭✭✭extra-ordinary_


    I'd go with PSU or mobo also and as said...get your old CPU and watercooler back as more than likely they're fine.


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    #9
    dog_pig
    Registered Users Posts: 649 ✭✭✭dog_pig


    Gustavo Malone wrote: »
    The replaced the i7 due to a damaged core

    :cool:


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    #10
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Well, from the GTX780 era, the i7 is probably an i7-3770 or maybe an i7-4770/4790, which would not be cheap to replace from a shop, throw in the water cooling and I'm sure they charged 3-400 (depending on model i7)?

    It strikes me as very unusual that the original problem was extremely high CPU temps, only for the new setup to have the exact same problem. Yes, it may be a motherboard problem, or maybe just a bad job installing the watercooler.

    But what shop hands off a PC like that without any testing, when they knew the original problem was CPU temperatures?

    You took their advice and shelled out for a new processor and cooling setup. The exact same problem still exists. I'd bring it back to them and tell them you're unhappy and want it fixed.

    If it's a broken motherboard you've spent hundreds of euro for no reason! I'm very suspicious of the shop in this particular case, I think they're being extremely unprofessional.

    I'd personally go for a full refund and take it to someone who actually knows what they are doing.


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    #11
    Cuddlesworth
    Registered Users Posts: 13,980 ✭✭✭✭Cuddlesworth


    Gustavo Malone wrote: »
    They gave me back the old air cooling system and showed me the scorched marks all over the face. S

    Yeah, I'd put good money on you getting screwed here. You installed a graphics card and bumped the cooler. A modern cpu can't scorch anything, it would just throttle down. I would be cautious about bringing anything back to them, they sound like the typical small Irish business, making work for themselves.


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