Panda Waste: Terms of business: Domestic Account.

Calahonda52

Panda waste have started send me texts with this message.

"Payment on your panda account is now overdue. Please pay any outstanding amounts as soon as possible to resume collections.
Thank you,
Panda Customer Care"

As my account is in credit, I ignored it, until today, when my Green bin was not lifted.

I called them and they stated that none of my bins would be collected until I provide them with either debit or credit card details or a bank account, plus give them authorisation to debit such account with €0.02 to ensure it was a valid account.

Anyone any thoughts on these terms of business and how they might be aligned with their waste licence?

I presume the Dept of the Environment is the appropriate Govt Agency, via the EPA as per this link

http://www.housing.gov.ie/environment/waste/permitslicences/waste-permitslicences

Thanks in advance and best for 2017.

endofrainbow

might it be their standing charge that's overdue ?

Calahonda52

endofrainbow wrote: »

might it be their standing charge that's overdue ?

No, the annual fee of €110 is paid as well as another 25 so as the black bin will get paid for when lifted the twice a year it goes out

Calahonda52

Just to close this off.
They have accepted they were wrong not to collect my bin, which is always refreshing.
They also accepted that the above message was wrong and should not have been posted to my account.
They also admitted that their call service team should have offered me the Prepay system when I phoned them.

I am now on their prepay system and they collected the bin.

Whether I pursue the legal avenue for defamation arising from the false and damaging statement that payment on my account is overdue remains to be seen.

It certainly got their attention.

Cabaal

Calahonda52 wrote: »

Whether I pursue the legal avenue for defamation arising from the false and damaging statement that payment on my account is overdue remains to be seen..

Seriously?

If you are going to pursue this part then move to the USA first and you'll feel right at home,

ytpe2r5bxkn0c1

Calahonda52 wrote: »

Just to close this off.
They have accepted they were wrong not to collect my bin, which is always refreshing.
They also accepted that the above message was wrong and should not have been posted to my account.
They also admitted that their call service team should have offered me the Prepay system when I phoned them.

I am now on their prepay system and they collected the bin.

Whether I pursue the legal avenue for defamation arising from the false and damaging statement that payment on my account is overdue remains to be seen.

It certainly got their attention.

Where were you defamed?

dudara

Calahonda52 wrote: »

Whether I pursue the legal avenue for defamation arising from the false and damaging statement that payment on my account is overdue remains to be seen.

Sincerely, how in God's earth were you defamed? They did not publish your details publically, in fact, it was you who made this public. It was a simple mistake with no maliciousness behind it, which they have now rectified.

Denny_Crane

Publish doesn't have to be publically. Perhaps the OP's PA read the text. One could argue failure to lift the bin could easily be construed as the OP not paying the bill. The OP should, without delay, hire a solicitor and insist a senior be instructed.







:pac:

coylemj

Cabaal wrote: »

Seriously?

If you are going to pursue this part then move to the USA first and you'll feel right at home,

The USA is the last country in the world you should go to if you want to sue for defamation. Virtually no chance of success - First Amendment and all that.