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Brona Chocolates

  • 03-01-2017 11:54pm
    #1
    fh041205
    Registered Users, Registered Users 2 Posts: 992 ✭✭✭


    Hi all,

    Has anyone ordered from Bróna chocolates? I saw them stocked in the national concert hall so I ordered some in December and they still haven't arrived. I've contacted them by replying to the order confirmation and contacting them through the website but no response.

    I found another person posted on their fb page in October saying they hadn't received an order so I'm a little worried.


Comments

  • #2
    yoppy
    Banned (with Prison Access) Posts: 62 ✭✭yoppy


    3 quid a bar, how much did you spend? I see they accept paypal, what payment method did you use?


  • #3
    fh041205
    Registered Users, Registered Users 2 Posts: 992 ✭✭✭fh041205


    Used paypal and spent €9. Would obviously rather just receive the items than the money. They were a Christmas present for someone but I had a plan B luckily.

    Interestingly, I tried to dispute the claim on paypal and I got an error to say the money hadn't been claimed (by the receiver) yet. But the payment is still pending.

    Just annoying because I got a presumably automated order confirmation email.


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    fh041205 wrote: »
    Used paypal and spent €9. Would obviously rather just receive the items than the money. They were a Christmas present for someone but I had a plan B luckily.

    Interestingly, I tried to dispute the claim on paypal and I got an error to say the money hadn't been claimed (by the receiver) yet. But the payment is still pending.

    Just annoying because I got a presumably automated order confirmation email.

    Sounds like nobody is working their eCommerce platform at all.

    The payment will eventually time out and be returned to you. If you're stuck for the €9 call paypal and they should do it prematurely.


  • #5
    fh041205
    Registered Users, Registered Users 2 Posts: 992 ✭✭✭fh041205


    Cheers ED E. Not stuck for the money, just a bit peeved tbh. If they've ceased operations they should not be taking payments through their website.


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