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Christmas Eve cut off!!! Disgusting service!!

  • 02-01-2017 6:16pm
    #1
    booooonzo
    Registered Users, Registered Users 2 Posts: 478 ✭✭


    So eir took near 200 euro (double payment or some excuse) out of my account a good few months back.
    Que weeks of emails and phone calls where I heard every excuse from 'we can't refund to card payments' to 'our billing system is down at the moment' etc..

    I eventually gave up and even though it annoyed me to basically give eir a free loan I left the money in the account as credit.

    Or so I though. Turns out eir eventually refunded the money to my card. Putting my account from credit to way in arrears instantly.

    Then they cut my service on xmas f@@king eve!!

    Absolutely disgusting service!!

    I was putting up with the shambles of a billing service , price hikes with no notification!!! and regular drop outs and slow downs in the network but this takes the biscuit!

    Think I'll be moving provider!!


Comments

  • #2
    booooonzo
    Registered Users, Registered Users 2 Posts: 478 ✭✭booooonzo


    Does eir care to comment on this or will it just be ignored?


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    booooonzo wrote: »
    So eir took near 200 euro (double payment or some excuse) out of my account a good few months back.
    Que weeks of emails and phone calls where I heard every excuse from 'we can't refund to card payments' to 'our billing system is down at the moment' etc..

    I eventually gave up and even though it annoyed me to basically give eir a free loan I left the money in the account as credit.

    Or so I though. Turns out eir eventually refunded the money to my card. Putting my account from credit to way in arrears instantly.

    Then they cut my service on xmas f@@king eve!!

    Absolutely disgusting service!!

    I was putting up with the shambles of a billing service , price hikes with no notification!!! and regular drop outs and slow downs in the network but this takes the biscuit!

    Think I'll be moving provider!!
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]booooonzo,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear this & of your eir experience to date. [/font]
    [font=Verdana, sans-serif]Can you PM me your account number & I'll take a look into this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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